- IT Asset Management
- IT Service Management
Continue Reading →
The IT service desk has evolved rapidly over the past 10 years. The networked office has allowed greater efficiency in delivering IT service management, and many companies are turning to cloud-based help desk applications to minimize on-site server requirements, keep costs under control, and be assured of having the latest and greatest software version at all times.
As defined by ITIL, a service catalog is a comprehensive list of IT services provided by the IT service desk or IT department. The service catalog is published to end users to inform them of IT services and how they’re delivered.Continue Reading →
Your company’s IT service desk should also focus on prevention of problems by identifying risks and addressing them. Here are 5 risks that your company can’t afford to ignore.Continue Reading →
Contract management is the management of contracts made with customers, vendors, partners, or employees, according to Wikipedia. IT contract management is essentially the same thing, except it’s related specifically to contracts having to do with a business’ information technology systems.Continue Reading →
A knowledge base is a shared resource that’s created and maintained by multiple people. The two key processes involved in creating a knowledge base are capturing knowledge and sharing it.Continue Reading →
While companies primarily use Samanage for their IT service desks and IT asset management systems, Samanage can also be used by departments as diverse as HR and facilities maintenance. Samanage may also be easily integrated with Salesforce, the leading cloud-based sales and CRM software provider, used by more than 100,000 businesses.Continue Reading →
If you are old enough to have bought your first computer as an adult, you probably had several instances in your life when you thought, “Wow, nothing could ever be more technologically advanced than this!” Maybe the first time was when your college switched from using punch cards to using terminals. Perhaps you thought your 486 was the pinnacle of technological achievement, or you thought you’d really arrived when you started using 3.5 inch floppies.Continue Reading →
Think back to 2010, when Quick Response, or QR codes were The Next Big Thing. It seemed as if everyone was slapping QR codes onto every possible surface and exclaiming that they were going to revolutionize the human experience.Continue Reading →
SAManageSaaS IT Asset & IT Service management tools that allows companies to offer a better IT service. Learn more about SaaS IT Management.
Subscribe by email
Most Popular Posts
Join our Facebook Page