The Mac has become a fixture in many organizations, large and small. In a recent report by Needham & Co. analyst Charlie Wolf, it was reported that the Mac has achieved its largest market share in 15 years. In the consumer space, the Mac enjoyed growth of 24.6 [...]
Justin James at TechRepublic reviewed five service desk tools, and guess who came in #1 ?
It lets you create customized workflows, and it provides a help desk portal for your end users. The pricing is competitive with other SaaS options, including an attractively priced small business option.
The last feature we are introducing in 2011 is custom fields, the ability to add your own fields to the different modules across the application.
Custom fields allows you to further tailor SAManage to your needs and internal processes and provides greater flexibility when using the service.
To get started, select setup -> [...]
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Once business users get a taste of cloud apps such as Google’s Docs, Calendar, Gmail, and all the rest, it’s usually not long before these apps become the standard by which traditional, device-bound products like Microsoft’s Word and Outlook are weighed and measured — and found wanting.
So, more and more businesses migrate backend functions [...]
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The business value that we are getting from our SAManage Service Desk implementation is impressive. Chris Pharis, Technical Support at Musslewhite
Background
Musslewhite was founded in 1937 on a foundation of integrity, reliability and superior customer service. This core value is still deeply ingrained in the company culture today. Headquartered in Levelland, [...]
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SAManage is a premier provider of SaaS-based IT asset and service management software that help organizations better control their IT inventory and deliver a superior IT service to their employees. .
To install the widget, please follow the steps below.
Locating the widget directory
1) Navigate to your “Settings” tab and click on “Extensions”.
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Continue Reading →Zendesk users can now view asset configuration to expedite ticket resolution
CARY, NC, and SAN FRANCISCO, CA – December 5, 2011 – SAManage, a premier provider of SaaS-based IT asset and service management software, and Zendesk, the proven cloud-based help desk software provider, today announced the availability of SAManage IT Asset [...]
Continue Reading →Today, IDC predicted that cloud, mobile, social and big data would account for 80% of IT spending growth between now and 2020. In a forceful message, IDC sees 2012 as the start of a high-stakes battle as leading vendors “make bold investments and fateful decisions.” Frank Gent, senior vice president and chief analyst [...]
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You may have heard the term Cloud Washing before. It relates to the practice of legacy enterprise software vendors slapping a Cloud sticker on everything they do. That’s how antiquated enterprise software products that were engineered 20 years ago all of a sudden become Cloud-Ready and the vendor’s next Customer Advisory Board becomes a [...]
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The Wharton Business School, on its “Knowledge Wharton” website (highly recommended), acknowledges the power of the cloud, particularly SaaS. The article digs into both the delivery model and the changes that SaaS is driving in software pricing. It also recognizes the business challenges that traditional vendors are experiencing:
“Cloud [...]
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