Today we are taking a step forward in transparency and making our service up-time data available online via the new SAManage Service Health Status. You can now visit the new status page and easily see our current service availability as well as up-time performance data from the past few months.
We have been using the highly recommended monitoring service from Pingdom to monitor our availability for quite some time now, and can now easily share that information with you. As SaaS is gaining main stream adoption we believe it is increasingly important for SaaS providers to share such data with potential customers who consider relying on SaaS services to further increase confidence in the provider’s service delivery capabilities.
The new SAManage Service Health Status Page shows up-time summary of our IT Asset Management service and more detailed performance information . Clicking on one of the months shows how the service performed in that month and any downtime period, it any.
Visit the new SAManage Status Page.
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[...] their SLA is, and if all customers – or just their own tenants – can see it, at any time. SaaS Transparency is critical, as making availability statistics public help to hold the vendor accountable for [...]
[...] SLA is, and if all customers – or just their own tenants – can see it, at any time. SaaS Transparency is critical, as making availability statistics public help to hold the vendor accountable for [...]