As technology budgets continue to remain stagnant (IDC expects only a 2.6 percent increase in spending this year), companies need to find – and eliminate – the hidden software costs that can drain IT funds. What are some of the best ways to reduce hidden software costs? Eliminate Extra Licenses Gartner believes that US businesses overbuy licenses for 60 percent of their software portfolio. This creates hidden software costs in the form of excess vendor [...]

Unauthorized software utilization is at an all time high. In fact, in the Sixth Annual BSA-IDC Global Software Piracy Study, released last month, it is estimated that more than one-fifth of all software currently running on PCs has been installed illegally. These findings are likely to prompt software vendors to be more proactive – and as a result, companies of all sizes will be at an increased risk of a potential software audit. The laws [...]

More and more businesses are turning to hosted IT management solutions to improve the way they track and manage their IT assets, including  software, hardware, and other components throughout their lifecycle. With IT Asset Management solutions in place, organizations can optimize technology performance and maximize return on their system investments. For years, hosting providers have been successfully delivering a wide array of software-as-a-service (SaaS) solutions, including email, website hosting, customer relationship management (CRM), and more. [...]

Managing your IT risks is a tough job. To make it a little easier on you, we added a new way for you to alert your users on new risks detected on their computers, and request an immediate action to resolve the risk. To use the new feature, navigate to the Risks section and browse the list of active risks across your network. You’ll notice a new action for “Send Email” next to each active risk:   When clicking on the [...]

Hosting Service Providers Can Now Provide SaaS-based IT Asset Management Offerings SEATTLE, WA, June 17, 2009 — SAManage, a leading provider of on-demand IT management software, today announced the launch of a new partner program for hosting service providers. The new program enables providers of hosting services to offer their customers the benefits of an on-demand IT Management solution. By bundling SAManage with their existing services, hosting providers can provide their customers with a more [...]

Nowadays, every organization’s network is susceptible to a wide variety of threats. For example, there is the IT compliance exposure that stems from the proliferation of illegal or unlicensed software applications across a business. And then there are the IT risks associated with security breaches, viruses, and other related hacker-initiated activities. When hazards like these present themselves, the results can be disastrous. So, more and more companies are relying on IT asset management solutions to [...]

Providing your end users with some “self-service” capabilities can be a highly effective way to increase the efficiency of your help desk operations. Your new help desk software can be easily extended to your end users, allowing them to quickly submit their own support requests, and track the status of those incidents. Working with End Users Adding New End Users A new user account, complete with contact information and associated assets, will automatically be created [...]

This post is part of a series on using the new SAManage Help Desk Software. Other posts in the series include Introducing your new help desk, Working with tickets, Personalizing your end-user support portal, and Customizing your Help Desk. Maintaining Your Knowledge As your help desk technicians review and resolve support requests, they gather a lot of knowledge and lessons learned. This insight could include a procedure to most effectively resolve an incident, a workaround, a recommended [...]