New: Alert your users on new risks
Managing your IT risks is a tough job. To make it a little easier on you, we added a new way for you to alert your users on new risks detected on their computers, and request an immediate action to resolve the risk.
To use the new feature, navigate to the Risks section and browse the list of active risks across your network. You’ll notice a new action for “Send Email” next to each active risk:
IT Risks detected by SAManage
When clicking on the “Send Email” action, a new window shows with a default message. There are a number of canned messages to fit each risk category and request a different action to resolve different risks:
Send email requesting attention on a new risk
When the asset already has a user associated with it, the user’s email address will appear in the To: field. Make any necessary changes to the email’s subject or body and click send to have the email alert sent to the user.
When an email is sent to the user, a new ticket is created in your Help Desk to remind you to verify the user took the requested action and the risk was resolved. Not resolved yet? you can send the user a reminder to take the necessary action. As the risk is resolved, SAManage marks the risk as resolved and removes it from your active risks list.
Make it a habit to periodically review your active risks and alert your users to resolve them!
Related posts:
