This post is part of a series on using the SAManage help desk software. Other posts in the series include Introducing Your New Help Desk, Working with Tickets, Personalizing Your End-User Support Portal, and Customizing Your Help Desk. Receive New Tickets Via Email Your users can now submit support request and tickets via email. The SAManage solution comes pre-configured with a unique email address for your help desk. Any email sent to that address will appear as a new ticket [...]

Gartner estimates that fewer than 25 percent of companies worldwide have implemented a formal IT asset management (ITAM) strategy.  If your company is one of those without a solid ITAM plan, or you feel that your legacy tool is not providing the value you expect, then this post – which will discuss why today’s new breed of hosted ITAM solutions are far superior to legacy ITAM systems – is quite important. As we hear quite often [...]

Customer Success: Danfoss Turbocor Gets Smarter with SAManage “SAManage offers me all the functionality I had with eSMART as well as additional capabilities such as risk management and an integrated helpdesk.” Clayton Tew, IT Manager Danfoss Turbocor manufactures industrial grade air conditioning compressors designed for the heating, ventilation, air conditioning and refrigeration industry.  The Turbocor compressors offer the unique ability to run oil-free and utilize only about half the electricity of a standard air compressor. [...]

Technology vendors continue their race to innovate.  And businesses are increasingly willing to invest heavily in the latest solutions in order to achieve a competitive edge.  As a result, organizations of all sizes are retiring their IT assets at a faster pace than ever before.  That’s why IT asset disposition (ITAD) has become a core part of IT asset management (ITAM) initiatives. IT asset management & disposal (commonly referred as ITAD) is the process of rendering [...]

The SAManage inventory agent just completed a lab test and is confirmed to be working well with the new Windows  7 operating system. As our customers are considering their migration path to the new Windows 7 operating system, it is important for us to provide the smoothest migration process and verify that SAManage is ready for Windows 7. Please contact our support team with any questions. Good luck with your migration.

When implementing new solutions, there are many benefits to the software-as-a-service (SaaS) deployment model.  But, one of the key reasons why on-demand or SaaS systems are superior to their on-premise counterparts is their ability to improve collaboration and information sharing across an entire business. The SaaS approach makes it easy for multiple users within a company to distribute and access data via the Web and easily enable online collaboration.  Any authorized user, in any location [...]

The latest addition to the SAManage IT Management suite is a better and faster search engine. The new search feature includes the ability to group search results by different asset types, as well as the ability to display related information for each asset directly in the search results page.  We have also made it easier to navigate into different areas of each asset within the search results. Detailed Search Results The new search facility now [...]

Once you’ve signed up for your SAManage account, the next step is to see how intuitive and easy-to-use it is by deploying our on-demand IT asset management system throughout your network environment.  In an effort to help you do so as quickly and easily as possible, this post will focus on IT best practices in deploying SAManage across your network. How SAManage Works There are several implementation approaches you can take.  The steps below outline [...]

Windows 7 will be available on October 22nd, and many companies want to immediately take advantage of the many enhancements and new features it will offer, such as more intuitive taskbars, improved device management, and a more powerful search facility for files.  With an IT asset management system in place, you can more effectively plan and execute your Windows 7 upgrade effort, to ensure the smoothest and most efficient transition possible. With these simple steps, [...]

Customer Success: EF&I Saves Time with SAManage “SAManage makes my job much easier. I expect it will be saving me as much as two days a week.” EF&I Service Corporation is a premiere service provider to the telecommunication industry. For over 25 years, the company has been providing end-to-end services that include engineering, installation, and maintenance of telecom equipment nationwide. Its client list includes many of the major industry players such as AT&T, Comcast, Sprint/Nextel, [...]