Sep
14
2009

Customer Success: Clackamas River Water solidifies asset tracking with SAManage

Clackamas River Water solidifies asset tracking with SAManage

Clackamas River Water (CRW) is a domestic water supply district that serves Oregon’s Clackamas County, located in the southeastern part of the Portland metropolitan area. The CRW organization views excellent service as the core of its business. Its mission statement is to provide the highest quality water and services at the right time, the right place, and the right price.

With desktops, laptops, and server machines installed at the organization’s two office locations, real-time tracking of all hardware and software is imperative for ensuring effective management of these assets.

“The introductory training we received from SAManage was very good, and because configuration and setup were well-defined for tracking of IT Assets, I have been able to quickly move forward and start monitoring assets.” said Quincy Whitfield, Information Systems Manager.

Over the years, CRW has put in place a number of IT Asset Management solutions, ranging from Excel spreadsheet to a custom Microsoft Access application. “Excel was too rudimentary, and the Access application was too much work to maintain,” says Whitfield.

“SAManage gives us the visibility to see if any computers are running applications they are not supposed to, so we can work with the users to remove these risks.”

Read the complete report: Clackamas River Water solidifies asset tracking