New: SAManage Releases an API

Today, we are excited to announce a major milestone for SAManage, our customers, and partners—the release of the SAManage API.

With the rapidly increasing demand for SAManage among enterprise customers, one of the most common requests we were getting was to provide easy access to the asset information in SAManage and enable integration with other corporate systems.

The new API makes all of the SAManage data easily-accessible for integration by customers and partners (please note that the API is only available in the premium version of SAManage). It allows users to create, retrieve, update, and delete asset information related to all types of assets such as computers, software, and printers. The information accessible through the API includes inventory, contracts, risks, and help desk tickets related to these assets.

The API enables bi-directional integration of information that can help organizations facilitate cross-application business processes.  Some examples include:

• Enable internal help desk systems to utilize the most up-to-date asset information provided by SAManage
• Notify internal stakeholders of new risks and license compliance gaps
• Trigger new asset purchase requests based on information in SAManage help desk tickets
• Automate asset maintenance and disposal processes
• Synchronize asset tracking with internal RFID systems
• Populate the SAManage user tracking based on LDAP user records
• Automate the creation of contracts and licenses in SAManage based on information from a procurement system or reseller records

Maintaining the spirit of simplifying IT Management, using the API is straightforward and easy. The SAManage API is RESTful and uses XML and JSON for output. There are no special accounts to sign up to and no special users to activate. Users of the premium plan can simply point their browser to the API request URL or curl requests from the command-line, as all authentication is done through the existing HTTP Digest authentication system using current account credentials and encrypted using SSL.

While this is a beta release, updates to the API will be made in a manner that guarantees your integrations will continue to work through using versions. Look for updates on new features and capabilities of the API, as well as sample integrations that are already being created by customers and partners.

We are very excited to see how the API is used, so please let us know what you come up with. You can follow SAManage on Twitter for updates or subscribe to our blog to stay up to date.

Related posts:

1. SAManage Brings Asset Management and Help Desk to Google Apps
2. SAManage Delivers Unparalleled SaaS Integrations
3. SAManage Launches Global IT Asset Management SaaS Partner Program