Companies dealing with unallocated computers (PCs they own, but are not currently in use) often find themselves struggling to administer these important assets.  Unallocated computers can exist for a variety of reasons.  For example, when staff members leave a firm, their computers may be put into storage until replacement employees are hired.  Or, a business may buy computers in bulk to obtain a large discount from the vendor, then keep those PCs on hand as spares [...]

No matter what size your company may be, your technology assets play a crucial role in facilitating the kind of productivity and agility you need to sustain a competitive advantage.  That’s why even the smallest businesses can benefit from powerful, innovative cloud-based IT management services.  These robust applications can help organizations of all types and sizes to realize the full potential of the significant investment they’ve made in their technology solutions. Like most other small business software [...]

Our powerful Help Desk software, which is fully integrated with our IT asset management system, offers a wide array of benefits, helping support teams to dramatically enhance the way they track and manage tickets and support requests from the time they are opened, until they are resolved. But, did you know that our Help Desk software solution can make a significant impact on your support processes each and every day?  In this post, we’ll highlight [...]

Manual IT asset management processes are highly error-prone, causing significant mistakes and inconsistencies in the way PCs, servers, and other technology components are logged and tracked.  One of the most frequent errors is duplicate assets – when the same component is counted two or more times within a company’s IT inventory. In this post, we will investigate why asset duplication occurs, what corrective steps to take, and how an automated hardware inventory system can help control this common inventory issue. [...]

SAManage Partners with Jamcracker to Offer On-Demand Business Applications to Communication Services Providers and Resellers SAManage IT Management Suite to be provided through Jamcracker’s Services Delivery Network SEATTLE, WA, October 20, 2009 — SAManage, a leading provider of on-demand IT Management tools, and Jamcracker, the on-demand services delivery company, today announced that SAManage IT Management Suite is available immediately for resale through the Jamcracker Services Delivery Network (JSDN). JSDN allows service providers, resellers and vendors [...]

Today, we’re adding a new feature – computer assignment rules – to help you more easily correlate assets to sites and departments. These new computer assignment rules will allow you to automate how computers will be assigned to sites and/or departments, based on the domain they belong to, an IP address range, or the prefix in the computer’s name. The new rules are accessible from within the organization setup section of your SAManage account. This section is [...]

According to Goldman Sachs, US companies spend more than $25 billion each year managing their business contracts.  And while all contracts are important, many experts will argue that IT contracts are, by far, the most critical, and must be tracked and administered in the most efficient and effective manner possible. IT contracts come in many forms.  There are software licenses, hardware leases, subscriptions to online services such as salesforce.com or SAManage, maintenance and service agreements, [...]

IT management isn’t what it used to be.  Gone are the days when an IT manager’s success was measured by the size of the network he was responsible for.  Today, the effectiveness of an IT manager is dependent on their ability to demonstrate clear and tangible return on investment (ROI) from the infrastructures they manage, while working within budgets that get smaller and smaller each year. Who said IT Management is easy? What has caused [...]

We’re excited to announce the release of our enhanced Mac agent including a new installer that makes it a lot easier to deploy SAManage’s SaaS IT Asset Management service on Macs and effectively manage the inventory of your Mac computers. The Mac agent deployment is now completely wizard driven and can be easily deployed on Mac’s running MacOSX 10.3 and above by following the instructions available on our deployment guides. The updated Mac agent is [...]

Multi-tenant SaaS architectures are becoming more and more prominently used among SaaS providers.  In a multi-tenant environment, all clients and their users consume the service from the same technology platform, sharing all components in the technology stack including the data model, servers, and database layers. In our experience, the benefits of using a multi-tenant architecture translates to significant benefits for our customers, including: Scalability. A multi-tenant infrastructure makes it easy to increase capacity when more horsepower is [...]