More and more businesses are choosing Salesforce.com as their software-as-a-service (SaaS) platform. In fact, over 63,000 customers currently use the various hosted applications that Salesforce.com offers. Now, these companies can maximize their investment in cloud computing, while enhancing the way they track their IT inventory, by organizing and managing their assets from directly within their Salesforce.com account.
Our IT asset management system seamlessly integrates with the Salesforce.com environment. This allows organizations to incorporate data directly from SAManage into Salesforce.com, providing them with an efficient way to:
- Review the configuration, location, usage details, and repair histories of PCs, printers, servers, and other assets.
- Immediately track changes such as upgrades or re-assignments. All modifications to assets in inventory are automatically captured in real-time, and uploaded into Salesforce.com.
- Link assets to support requests, with asset-to-cases lifecycle tracking capabilities that expedite issue resolution.
With SAManage IT asset management for Salesforce.com, inventory and configuration data is dynamically collected and imported into the Salesforce.com application. So, companies have complete, unhindered visibility into their entire IT infrastructure. IT professionals can easily view, analyze, and update critical asset inventory information at any time, right from within the familiar Salesforce.com interface.
As a result, Salesforce.com customers can accelerate the troubleshooting and resolution of support cases, minimizing user downtime and eliminating business disruptions, while improving the efficiency of IT support teams and optimizing the performance and value of vital technology investments.
Visit our Web site to learn more about SAManage, and how our powerful SaaS IT management software can provide dramatic benefits for Salesforce.com users.
Online IT Management and Help Desk Software
Discover how on-demand IT Asset Management and Help Desk software from SAManage can help you gain instant visibility into your assets and improve your service levels.
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