From the monthly archives: December 2009
Today, in response to frequent requests from our users, we are launching a complete revamp of the system’s views and reports. The new reporting capabilities will allow you to:
Create new reports in each part of the service (inventory, contracts, help desk and all other areas) Use multiple criteria and filters within each report (for example, you can [...]
Continue Reading →We have launched a number of user interface changes to make it easier to navigate through and locate critical asset-related information. As always, your feedback and ideas help us to make continuous enhancements to our system, so please let us know what you think and what further improvements you’d like to see.
Enhanced table usability
We [...]
Continue Reading →For most companies, IT service management is critical to keeping the systems that employees and/or customers rely on performing at peak levels at all times. Therefore, ensuring that related IT service desk processes are efficient – for example, that issues are addressed and resolved as promptly as possible [...]
Continue Reading →More and more companies are adopting software usage policies – formal, documented sets of rules and guidelines that let users know what software packages are authorized, and how they should be utilized and managed. With a software usage policy in place, organizations can gain greater visibility into and control over their software stack, as well [...]
Continue Reading →The need for mobile help desk software functionality is becoming increasingly urgent, and SAManage can empower your help desk technicians to be more productive and efficient – even when they’re on the road.
Over the past several years, the mobile workforce has expanded to include everyone from executives to IT teams. Today’s IT support professionals now [...]
Continue Reading →One of our users recently shared this valuable tip with us – a great way to continuously track changes to assets using the custom search feature.
To monitor changes to assets via custom search, just follow these steps:
Search for the asset or software you are interested in tracking - for example, “Skype” When your search [...]
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