Today, in response to frequent requests from our users, we are launching a complete revamp of the system’s views and reports. The new reporting capabilities will allow you to: Create new reports in each part of the service (inventory, contracts, help desk and all other areas) Use multiple criteria and filters within each report (for example, you can report on only those laptops running Windows XP in the New York site) Modify, delete, and rename reports, or organize them [...]

We have launched a number of user interface changes to make it easier to navigate through and locate critical asset-related information. As always, your feedback and ideas help us to make continuous enhancements to our system, so please let us know what you think and what further improvements you’d like to see. Enhanced table usability We made changes to the table’s header and separated the module’s main actions (such as creating a new ticket or exporting data) from [...]

For most companies, IT service management is critical to keeping the systems that employees and/or customers rely on performing at peak levels at all times.  Therefore, ensuring that related IT service desk processes are efficient – for example, that issues are addressed and resolved as promptly as possible – is of the utmost importance. The SAManage SaaS-based IT management system offers a variety of features designed to enhance IT service desk operations, and to help IT service [...]

More and more companies are adopting software usage policies – formal, documented sets of rules and guidelines that let users know what software packages are authorized, and how they should be utilized and managed.  With a software usage policy in place, organizations can gain greater visibility into and control over their software stack, as well as all software-related activities, such as how applications are requested, installed, used, upgraded, and maintained. A software usage policy is a [...]

The need for mobile help desk software functionality is becoming increasingly urgent, and SAManage can empower your help desk technicians to be more productive and efficient – even when they’re on the road. Over the past several years, the mobile workforce has expanded to include everyone from executives to IT teams.  Today’s IT support professionals now travel more frequently, or are based out of satellite offices, to best support the needs of the end user base.  But [...]

SaaS is rapidly disrupting an area of the enterprise software business that is frequently overlooked – the customer advisory board.  A customer advisory board is made up of an ISVs best customers, who help review future product roadmaps and provide valuable feedback and input on planned new features and enhancements. Why the Traditional Customer Advisory Board (CAB) is Broken Having spend a portion of my professional career working in large enterprise software companies, I have seen, firsthand, that the customer advisory board is in many ways broken. While intentions are [...]

One of our users recently shared this valuable tip with us – a great way to continuously track changes to assets using the custom search feature. To monitor changes to assets via custom search, just follow these steps: Search for the asset or software you are interested in tracking - for example, “Skype” When your search results appear, click on the RSS icon and generate an RSS feed of the results Subscribe to that RSS feed [...]