As companies continue to rely heavily on their technology systems to ensure smooth, successful business operations – and in particular, customer service – more and more of them are turning to ITIL as framework to adopt IT service management. Unlike traditional approaches to IT management, which focus solely on improving internal productivity and cost-efficiency, ITIL based IT service management is a methodology for managing technology infrastructures in a way that will directly, and positively, support [...]

Software metering is an important technology discipline that helps companies set and enforce software installation and usage polices across their entire business.  It spans several key activities, including software license management, planning and allocation, and real-time application monitoring, to ensure optimum value from software investments, while facilitating full compliance. The key to effective software metering is to gain complete insight into what software applications exist, where they are installed, and how they are used.  Armed [...]

A new white paper is available through our partner Servoterra, a leading provider of SaaS-based IT Asset Disposal solutions. This white paper provides an overview of the synergies between IT Asset Disposal and IT Asset Management. Online IT asset management (ITAM) by SAManage is a proactive approach to managing assets and monitoring changes to these assets throughout their life-cycle. The same proactive approach to maximizing ROI and capital expenditure is now extended to IT asset disposal (ITAD) through the [...]

The implementation of “virtual” infrastructures is rapidly increasing in popularity, due to the many benefits they offer.  Virtual environments can deliver significant increases in productivity and performance, freeing companies from the limitations and burdens of physical computers.  For example, unlike standard servers, virtual servers can run multiple applications or operating systems simultaneously. In addition to enhancing the efficiency and reliability of technology systems, virtualization can also reduce the costs associated with setting up and maintaining [...]

The current financial crisis is forcing more and more companies to continue to tighten their belts, and slash their IT budgets.  As a result, they are indefinitely delaying the purchase of new servers, PC, and printers to replace outdated or antiquated equipment.  In fact, some analysts estimate poor economic conditions have already pushed back the purchase of more than one million servers, with an additional two million planned server acquisitions to be put on hold [...]

More and more companies are choosing software-as-a-service (SaaS) IT management solutions, as opposed to on-premise systems.  Yet, there are still some companies that hesitate to take the on-demand approach, due to false perceptions and misunderstandings about this increasingly-popular deployment model.  In this post, we’ll help clear the confusion, debunking the five most common myths about SaaS IT management. Myth 1.  It Doesn’t Scale Many people mistakenly believe that SaaS solutions are designed to be implemented [...]

At SAManage, our online IT management solutions have a proven track record of success. Each and every day, companies across all industries rely on our tools to dramatically improve the way they track and maintain their technology systems. What can our IT management software do for you? Greater IT Inventory Visibility Do you know what assets you have? Where they are? Who’s using them? How they are configured? Chances are, the answer is no. With [...]

This week’s enhancement lets you add RSS widgets to your SAManage IT management dashboard, and makes it easier to stay on top of your IT news (or any other RSS feed you subscribe to). To get started, click on the Personalize icon on your dashboard and select the Other tab: To get you started, we included a few of our favorite IT news feeds (yes, this blog included!), and you can add your own custom [...]

Our commitment to helping our customers succeed is what sets SAManage apart from other software vendors. We pride ourselves on our ability to offer powerful, feature-rich IT management tools that deliver significant, tangible benefits and helps our customers better manage and control their IT. Each and every day, companies just like yours are realizing tremendous advantages in the way they audit, track, and manage their critical technology systems. For example: Lane Construction This leader in [...]

Today we are excited to launch the new dashboard, with ability to personalize and add / remove widgets showing more information about your IT assets, contracts and help desk tickets. The dashboard provides a real-time snapshot of your assets and key indicators for your account: Personalize your dashboard by clicking the Personalize icon to select the widget you wish to add: You can drag and drop widgets to organize your dashboard, or remove widgets from your [...]