We’re pleased to announce that we’ve extended our IT Service Management solution to include powerful and comprehensive IT service catalog functionality.
An IT service catalog provides a detailed description of all the technology services that are available to end users. This includes what the service is, what its objectives are, how it will be performed, how long it will take to complete, and what it will cost (if applicable). With an IT service catalog in place, IT organizations can optimize service delivery, reduce support-related costs, improve communication with end users, and boost the efficiency of IT service desk staff.
Requesting an IT service is like shopping at Amazon
Packed with innovative features and functionality, our IT service catalog includes such robust capabilities as:
- A user-friendly service editor that allows for the rapid creation of a comprehensive catalog of all available IT services (for example, purchase of a new phone, password reset, on-boarding for a new employee, etc.), complete with detailed definitions and descriptions, as well as instant “publishing” to end users.
- A powerful work-flow engine that allows IT users to define the service fulfillment process for each type of service request. For example, obtain approval, assign tasks to team members, send notifications, and deliver the service. This ensures consistency and optimum efficiency in IT service delivery.
- A self-service portal that enables end users to easily and conveniently browse the service catalog and order services from the IT organization, as well as check on the status of their requests.
- Seamless integration with the SAManage ITSM service. New service requests will automatically appear in the IT service desk system, so they can be closely tracked and managed from a single, centralized location.
IT users can easily add service and define the service delivery process
End users use the self-service portal to request new IT services
And, best of all, our IT service catalog boasts the same simplicity and intuitiveness as our other ITSM offerings. So, IT service desk members can get up and running quickly, creating and maintaining the IT service catalog in an environment that is as easy to use as Gmail or Facebook.
Take a look at new IT service catalog today, or contact your local SAManage sales rep to learn more about this exciting new solution!
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