IT Service Desk for Google Apps – with Fully Integrated Asset Management

By Darroll On December 19, 2011 · In Google Apps

Once business users get a taste of cloud apps such as Google’s Docs, Calendar, Gmail, and all the rest, it’s usually not long before these apps become the standard by which traditional, device-bound products like Microsoft’s Word and Outlook are weighed and measured — and found wanting.

So, more and more businesses migrate backend functions like email and collaboration to the cloud. Once those business users begin to spend a large part of their days in the cloud, enjoying all of the benefits that SaaS offers, they get an appetite for using Google Apps as an enterprise base for other SaaS solutions, bumping suites like Office from the top of the preferred list.

You’ve Got Google Apps in My Self-Service Portal! No, You’ve Got Self-Service in My Google Apps!

SAManage’s IT Service Desk for Google Apps allows users to roll out a complete enterprise IT Service Desk in only a few minutes. And SAManage’s single sign-on and navigation bar integration allow users to get to work right away.

Since SAManage takes advantage of single sign-on (SSO) technology, logging into their existing Google account also gives users access to their self-service portal. With one login, users can pair the power of GMail, Google Calendar, and other apps with SAManage to easily and quickly submit new service requests, check on the status of existing service requests, and collaborate across the enterprise.

Just like any other Google App, SAManage has its place on the menu, making it a seamless addition to the Google software ecosystem. Thanks to tight integration, users can get started immediately and support personnel can effortlessly keep them up to date throughout the issue resolution process. In addition, IT Asset Management is fully integrated into the SAManage Service Desk, allowing technicians to associate IT assets with service incidents for quicker resolution.

Find Out More About Two Great Tastes That Taste Great Together

Want to learn more about SAManage’s integration with Google Apps and how the two can serve as a cloud-based foundation for a more efficient, effective, and collaborative Service Desk? Get in touch with your SAManage representative today or sign up for a free trial!