How Companies Like Yours Benefit from IT Management Solutions
Posted in Customer Success on February 4th, 2010 by Jodi – Be the first to commentOur commitment to helping our customers succeed is what sets SAManage apart from other software vendors. We pride ourselves on our ability to offer powerful, feature-rich IT management tools that deliver significant, tangible benefits and helps our customers better manage and control their IT.
Each and every day, companies just like yours are realizing tremendous advantages in the way they audit, track, and manage their critical technology systems. For example:
This leader in transportation-related construction projects was unable to effectively manage its numerous software applications with its existing IT asset management tool. By replacing it with SAManage, the company dramatically increased productivity through improved centralization and coordination of software license management efforts.
“SAManage gives us everything we need to manage our software applications from end-to-end,” said Brian P. Morgan, Lane’s Software Asset Management Coordinator. “We have full visibility into what we have, where it is, and who is using it. All the capabilities we need to effectively control and track our software inventory are right at our fingertips.”
This renowned educational institution offers a variety of accredited online degree programs. When the company was experiencing difficulty in managing its complex IT infrastructure, it turned to SAManage. The SAManage system now supports critical IT activities such as inventory, keeping end-user PCs and Macs up-to-date, and managing software license compliance.
Carl Lahetta, Sr. Manager of Technology says, “SAManage automatically gathers inventory information for us. This really makes our team more efficient and enables us to focus on the bigger picture. We can now spend our time assessing what’s going on across the environment, instead of collecting data one asset at a time.”
For this Oregon-based domestic water supply district, real-time tracking of hardware and software assets was of the utmost importance. But, using Excel spreadsheets and customer Microsoft Access applications to manage PCs, laptops, and servers distributed across two sites proved to be too rudimentary and time-consuming. Improved asset correlation and enhance risk detection are just two of the many benefits the company has achieved since signing up for the SAManage service.
“SAManage helps us solidify assets tracking so we can start showing the correlation between the assets we are using and what’s in our accounting records,” says Quincy Whitfield, Information Technology and Security Manager. He adds that, “SAManage gives us the visibility to see if any computers are running applications they are not supposed to, so we can work with the users to remove these risks.”
The Mosaic Company, a provider of specialized training and consulting services, was challenged by limited visibility into remote assets, making inventory management a labor-intensive task, and hindering the planning of important projects, such as upgrading to a new version of Microsoft Office. SAManage was employed to help improve key inventory management processes, helping the firm to eliminate manual activities and keep more detailed and accurate asset records.
“What really intrigued me about SAManage was its ability to compensate for my lack of asset visibility,” stated Rob Price, Mosaic’s Director of IT. “It used to take three or four days to collect the information for software inventories. Now I have all the information I need at my fingertips. That’s a huge time saver.”
This manufacturer of industrial-grade air conditioning compressors was plagued by IT efficiency problems, as company expansion led to new users being added in various locations around the world. When manual Excel spreadsheets proved to be too time-consuming, and Dell eSmart offered less-than-adequate support, the company signed up for SAManage. Expanded risk management and help desk capabilities, as well as the ability to grant access to multiple users, made SAManage the ideal IT management solution for Danfoss Turbocor.
“SAManage offers me all the functionality I had with eSmart as well as additional capabilities such as risk management and an integrated helpdesk,” claims Clayton Tew, IT Manager.
EF&I Service Corporation is a premier provider of services to the telecommunication industry. With IT assets spread across multiple locations throughout the country, ensuring the ongoing accessibility and performance of all systems was a nearly impossible feat. Additionally, its existing IT asset management tool prevented the IT team from entering data directly into the system, and required them to wait 24 hours for critical reports. EFI&I decided to replace their vendor with SAManage, which offered greater flexibility and more functionality.
“SAManage makes my job much easier,” notes George Abell, the company’s IT Manager. “I expect it will be saving me as much as two days a week. {And} with better control over our software licenses, we can move licenses that are not in use to other locations where they can be utilized instead of buying new ones.”
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Drexel University Online
Clackamas River Water (CRW) is a domestic water supply district that serves Oregon’s Clackamas County, located in the southeastern part of the Portland metropolitan area. The CRW organization views excellent service as the core of its business. Its mission statement is to provide the highest quality water and services at the right time, the right place, and the right price.
“SAManage offers me all the functionality I had with eSMART as well as additional capabilities such as risk management and an integrated helpdesk.” Clayton Tew, IT Manager
