Browsing articles in "Customer Success"
Apr
8
2010

Customer Success: TriTek Solutions Combats Risk, Ensures Compliance with SAManage

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TriTek Solutions Combats Risk, Ensures Compliance with SAManage BACKGROUND TriTek Solutions designs and delivers customized applications, utilities, and services for enterprise content management (ECM).  Its award-winning products help clients enhance productivity and solve a wide array of business problems.   Although TriTek had a large number of diverse, geographically-dispersed technology assets, it had no formal IT management processes in place, and no means of monitoring how those assets were used.  The company needed improved visibility into [...]

Apr
2
2010

Customer Success: Contra Costa ARC “Spices” Up Inventory Management

Contra Costa case study: Spicing up Inventory Management The Contra Costa ARC is a non-profit organization committed to enhancing and enriching the lives of adults and children with developmental disabilities. With more than 350 staff members serving over 1,000 customers, the agency provides both services and advocacy to promote personal independence and self-sufficiency. IT Coordinator Jackson Riggen simply didn’t have the time, or the resources required to manually manage technology inventory.  “I had used an [...]

Feb
4
2010

How Companies Like Yours Benefit from IT Management Solutions

Our commitment to helping our customers succeed is what sets SAManage apart from other software vendors. We pride ourselves on our ability to offer powerful, feature-rich IT management tools that deliver significant, tangible benefits and helps our customers better manage and control their IT. Each and every day, companies just like yours are realizing tremendous advantages in the way they audit, track, and manage their critical technology systems. For example: Lane Construction This leader in [...]

Jan
21
2010

Customer Success: Lane Construction Enables Effective Software License Management

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Enabling Efficient, Effective Software License Management at Lane Construction Lane Construction specializes in transportation projects, providing expert construction of highways and bridges, locks and dams, mass transit systems, airport runways, aprons, and taxiways. Unhappy with the support they were receiving for their existing IT asset management solution – Dell eSmart – as well as its limited end user functionality, Lane Construction began investigating other alternatives. “SAManage gives us everything we need to manage our software [...]

Nov
18
2009

Customer Success: Drexel University Online Boost Productivity, Security, and Compliance

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Drexel University Online Boost Productivity, Security, and Compliance with SAManage Drexel University Online is a wholly-owned subsidiary of Drexel University, offering accredited online degree programs to professionals who want to complete or advance their education at an online college without compromising quality. Better managing its complex and multi-faceted IT environment with limited resources is a key priority for the institution. Carl Lahetta is Drexel University Online’s Sr. Manager Technology, charged with overseeing all aspects of the [...]

Sep
14
2009

Customer Success: Clackamas River Water solidifies asset tracking with SAManage

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Clackamas River Water solidifies asset tracking with SAManage Clackamas River Water (CRW) is a domestic water supply district that serves Oregon’s Clackamas County, located in the southeastern part of the Portland metropolitan area. The CRW organization views excellent service as the core of its business. Its mission statement is to provide the highest quality water and services at the right time, the right place, and the right price. With desktops, laptops, and server machines installed [...]

Sep
8
2009

Customer Success: The Mosaic Company Gains Asset Visibility with SAManage

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Mosaic Company Gains Asset Visibility with SAManage The Mosaic Company provides specialized training and consulting services that help clients maximize the results of organizational change, facilitate the adoption of new technology, and optimize overall business performance. For over thirteen years, the company has been aiding some of the most respected names in the utilities, oil and gas, and technology sectors. “What really intrigued me about SAManage was its ability to compensate for my lack of [...]

Aug
25
2009

Customer Success: Danfoss Turbocor Gets Smarter with SAManage

Customer Success: Danfoss Turbocor Gets Smarter with SAManage “SAManage offers me all the functionality I had with eSMART as well as additional capabilities such as risk management and an integrated helpdesk.” Clayton Tew, IT Manager Danfoss Turbocor manufactures industrial grade air conditioning compressors designed for the heating, ventilation, air conditioning and refrigeration industry.  The Turbocor compressors offer the unique ability to run oil-free and utilize only about half the electricity of a standard air compressor. [...]

Aug
4
2009

Customer Success: EF&I Saves Time with SAManage

Customer Success: EF&I Saves Time with SAManage “SAManage makes my job much easier. I expect it will be saving me as much as two days a week.” EF&I Service Corporation is a premiere service provider to the telecommunication industry. For over 25 years, the company has been providing end-to-end services that include engineering, installation, and maintenance of telecom equipment nationwide. Its client list includes many of the major industry players such as AT&T, Comcast, Sprint/Nextel, [...]

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