Your legacy enterprise software vendor is trying hard to sell you on the idea that an upgrade to their latest version will deliver tremendous value to your organization. They’ll attempt to convince you that the process will be smooth and seamless, and that, when it’s over, you’ll be the proud owner of the best solution money can buy. But, there are a few things they’re not telling you (and for good reason). For example: The [...]

Many BMC Remedy customers are fed up with the costs and hassles that plague their on-premise, legacy IT service management (ITSM) environment. Yet, they hesitate to make the move to a SaaS-based ITSM solution, for fear that the migration will be cumbersome and expensive. But in reality, transitioning to a SaaS IT service desk from SAManage is a quick and seamless process that will enable users to get up and running very quickly – in just [...]

When it comes to reaching “end of life” for existing IT service management (ITSM) and IT service desk tools, and evaluating and selecting replacement options, many companies are heavily influenced by their current vendors. Of course, the vendors are biased is their approach. They have a vested interest in convincing the customer to simply upgrade to the latest version of their solution, instead of replacing it with another technology. But, in many cases, this may [...]

There are many drawbacks to on-premise enterprise software, and IT service management (ITSM) software in particular, but one of the biggest ones is the “vicious upgrade cycle” – where vendors force their customers to upgrade their products to newer releases. Why Vendors Force You to Upgrade They do this for two reasons: Because they simply don’t want to be bothered supporting multiple product releases. Because the ratio of license vs. maintenance revenues becomes “undesirable” for the [...]

For a long time, enterprise software vendors ignored the movement toward SaaS-based IT services. “Customers don’t need it!”, “Who wants to give his data away?”, and many other clichés paved the way for quick, aggressive new vendors to build SaaS-based enterprise software solutions, and steal market share from the big guys. We saw this with Siebel and Salesforce, and its happening all over again again across other verticals of IT management. Market dynamics have changed over the last few years, [...]

At SAManage, our online IT management solutions have a proven track record of success. Each and every day, companies across all industries rely on our tools to dramatically improve the way they track and maintain their technology systems. What can our IT management software do for you? Greater IT Inventory Visibility Do you know what assets you have? Where they are? Who’s using them? How they are configured? Chances are, the answer is no. With [...]

For most companies, IT service management is critical to keeping the systems that employees and/or customers rely on performing at peak levels at all times.  Therefore, ensuring that related IT service desk processes are efficient – for example, that issues are addressed and resolved as promptly as possible – is of the utmost importance. The SAManage SaaS-based IT management system offers a variety of features designed to enhance IT service desk operations, and to help IT service [...]

The need for mobile help desk software functionality is becoming increasingly urgent, and SAManage can empower your help desk technicians to be more productive and efficient – even when they’re on the road. Over the past several years, the mobile workforce has expanded to include everyone from executives to IT teams.  Today’s IT support professionals now travel more frequently, or are based out of satellite offices, to best support the needs of the end user base.  But [...]

SaaS is rapidly disrupting an area of the enterprise software business that is frequently overlooked – the customer advisory board.  A customer advisory board is made up of an ISVs best customers, who help review future product roadmaps and provide valuable feedback and input on planned new features and enhancements. Why the Traditional Customer Advisory Board (CAB) is Broken Having spend a portion of my professional career working in large enterprise software companies, I have seen, firsthand, that the customer advisory board is in many ways broken. While intentions are [...]

More and more businesses are choosing Salesforce.com as their software-as-a-service (SaaS) platform.  In fact, over 63,000 customers currently use the various hosted applications that Salesforce.com offers.  Now, these companies can maximize their investment in cloud computing, while enhancing the way they track their IT inventory, by organizing and managing their assets from directly within their Salesforce.com account. Our IT asset management system seamlessly integrates with the Salesforce.com environment.  This allows organizations to incorporate data directly [...]