Today we are excited to launch the new dashboard, with ability to personalize and add / remove widgets showing more information about your IT assets, contracts and help desk tickets. The dashboard provides a real-time snapshot of your assets and key indicators for your account: Personalize your dashboard by clicking the Personalize icon to select the widget you wish to add: You can drag and drop widgets to organize your dashboard, or remove widgets from your [...]

This week’s addition is the ability to make mass changes on assets, tickets, and contract properties. With the new feature you can select a group of computers and assign them to a site, attach to a computer lease contract or a service/repair agreement, or select a group of tickets and assign them to a new ticket owner. Using the Mass Update Click on the Mass Update icon on the upper right corner of each module. [...]

Today, we’re adding a new feature – computer assignment rules – to help you more easily correlate assets to sites and departments. These new computer assignment rules will allow you to automate how computers will be assigned to sites and/or departments, based on the domain they belong to, an IP address range, or the prefix in the computer’s name. The new rules are accessible from within the organization setup section of your SAManage account. This section is [...]

Now you can get updates on changes to your assets, inventory, help desk tickets or new risks in your account using the new RSS feeds feature. Each module (such as Inventory, Contracts, Risks and Helpdesk) fully supports output via RSS feeds to make it easy on you to take your information and use it in your favorite feed reader. Subscribe to your RSS feeds To activate the new feature and subscribe to an RSS feed [...]

The latest addition to the SAManage IT Management suite is a better and faster search engine. The new search feature includes the ability to group search results by different asset types, as well as the ability to display related information for each asset directly in the search results page.  We have also made it easier to navigate into different areas of each asset within the search results. Detailed Search Results The new search facility now [...]

Here at SAManage, we are constantly striving to make it easier for you to manage your IT assets. This week’s upgrade provides new ways to better control your hardware inventory, and features that will enhance the way you manage risks within your technology infrastructure. We’ve added: Unauthorized Software alerts SAManage has always used a global dictionary to identify the presence of unauthorized software across your company’s network.  As inventory is checked, the system performs in-depth analysis, comparing the software being [...]

We have recently enhanced the hardware inventory views, and added more information about available memory slots and storage adapters available on the computer. Memory Slots Memory information can help you keep track of how much memory is available, versus how much is in use on each computer.  It can also help you determine if there are any available (free) storage slots that can be used to add more memory to that PC. To view the information, simply click [...]

Managing your IT risks is a tough job. To make it a little easier on you, we added a new way for you to alert your users on new risks detected on their computers, and request an immediate action to resolve the risk. To use the new feature, navigate to the Risks section and browse the list of active risks across your network. You’ll notice a new action for “Send Email” next to each active risk:   When clicking on the [...]

Understanding your organization’s software license compliance standing is a key part of managing your routine business risks. To mitigate the risk of an external license audit or noncompliance fines, you have to be in a position to easily view your company’s compliance status at any time and take any required action to get back on track. To analyze your company’s license compliance status you have to reconcile your organization’s software licenses (“what you own”) with [...]

This week’s upgrade introduces the ability to manually track all the other IT assets that can not be inventoried automatically. Now you can use SAManage IT Asset Management software to track none-PC assets such as scanners, external hard drives, backup devices or communication equipment such as a router or a firewall device – everything goes! Track the asset physical location and the asset owner, as well as “assets in transit” – sent a projector for [...]