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Let me tell you… I love tags! Being the somewhat-disorganized-programmer-type© that I am, anything that helps bring order into the chaos is Aces in my book. It’s one of the things that pushed my transition to Gmail for example – I have 5 different POP3 accounts all being synchronized into my Gmail account, but [...]
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One of the greatest benefits of SAManage’s SaaS IT asset management solution is the ease with which enterprises can manage assets at any point in their lifecycles, including maintenance, reassignment, and loans.
Tracking Offline Assets
To mark the start of any offline phase of an asset’s lifecycle, click on the asset’s [...]
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When it comes to managing technology assets, more and more companies are starting to “think outside the box”, and have come to realize that they need to track more than just the basics – hardware, software, handheld appliances, peripherals, etc. In fact, many of our clients have begun leveraging the SAManage IT asset management [...]
Continue Reading →Our new IT Service Desk provides more rapid and open communication between incident submitters and the staff that support them. Now, IT professionals and end users can collaborate on problems and issues, sharing information instantly to allow for more accurate diagnosis, improve handling, and accelerate resolution. The new SAManage IT Service Management solution provides:
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Continue Reading →Your IT Service Desk includes a variety of new functionality aimed at increasing the productivity and effectiveness of your support processes.
One such feature is the ability to turn existing solutions in your Knowledge Base into auto-replies (email templates) that can be sent to incident submitters when certain [...]
Continue Reading →Our new IT Service Desk delivers dynamic tagging capabilities, to help you better categorize and organize incidents, so they can be rapidly located and reviewed whenever needed.
How Tagging Works
All incidents, problems, changes and solutions are automatically scanned in the background. Important key words and phrases, those which best describe [...]
Continue Reading →This week’s addition is the ability to make mass changes on assets, tickets, and contract properties. With the new feature you can select a group of computers and assign them to a site, attach to a computer lease contract or a service/repair agreement, or select a group of tickets and assign them to [...]
Continue Reading →IT Asset Management ROI Easily Calculated with New Tools from SAManage
Online tools provide instant ITAM ROI results and compare the cost of SaaS vs. on-premise deployment
IT managers can now instantly discover the ROI in IT Asset Management as well as compare the costs of a SaaS solution to on-premise deployment [...]
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