When it comes to managing technology assets, more and more companies are starting to “think outside the box”, and have come to realize that they need to track more than just the basics – hardware, software, handheld appliances, peripherals, etc. In fact, many of our clients have begun leveraging the SAManage IT asset management (ITAM) service to better manage the domains (URLs) and SSL server certificates they own. Our ITAM service includes a comprehensive IT [...]

Our new IT Service Desk provides more rapid and open communication between incident submitters and the staff that support them.  Now, IT professionals and end users can collaborate on problems and issues, sharing information instantly to allow for more accurate diagnosis, improve handling, and accelerate resolution. The new SAManage IT Service Management solution provides: Fast, Convenient Information Collection In many cases, a support team member will need to correspond directly with an end user after an incident has been [...]

Your IT Service Desk includes a variety of new functionality aimed at increasing the productivity and effectiveness of your support processes. One such feature is the ability to turn existing solutions in your Knowledge Base into auto-replies (email templates) that can be sent to incident submitters when certain issues or problems are raised.  This will empower end users to resolve simple or common incidents on their own, so support teams can focus on more complex [...]

Our new IT Service Desk delivers dynamic tagging capabilities, to help you better categorize and organize incidents, so they can be rapidly located and reviewed whenever needed. How Tagging Works All incidents, problems, changes and solutions are automatically scanned in the background.  Important key words and phrases, those which best describe the issue, are located and extracted by the system.  The tags identified are added to the service desk item and appear on the right [...]

This week’s addition is the ability to make mass changes on assets, tickets, and contract properties. With the new feature you can select a group of computers and assign them to a site, attach to a computer lease contract or a service/repair agreement, or select a group of tickets and assign them to a new ticket owner. Using the Mass Update Click on the Mass Update icon on the upper right corner of each module. [...]

IT Asset Management ROI Easily Calculated with New Tools from SAManage Online tools provide instant ITAM ROI results and compare the cost of SaaS vs. on-premise deployment IT managers can now instantly discover the ROI in IT Asset Management as well as compare the costs of a SaaS solution to on-premise deployment with two new ROI calculators. The free ROI tools are available online courtesy of SAManage, a leading provider of on-demand IT Asset Management [...]