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"Risk Management"
Your company’s IT service desk should also focus on prevention of problems by identifying risks and addressing them. Here are 5 risks that your company can’t afford to ignore.
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In the wake of recent news about consolidated.db, a hidden file where iOS 4 notes the past whereabouts of iPhone and 3G iPad users (and much of that news is at least a little hysterical, according to some bloggers, though Al Franken makes some good points in his letter to [...]
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As mentioned in a previous post, the FedITAM Framework is the GSA’s answer to the burden of cost-effective IT asset management in an increasingly complex and fragmented public sector IT environment. Over the next few weeks, we’ll take a closer look at each of the six process areas addressed [...]
Continue Reading →Several new types of risks have been added into SAManage, to help you more proactively oversee your IT Asset Management tasks:
Expiring Contracts - A risk entry will show users which contracts have expired, and when. Past Due Tickets – A new risk will notify the user when a ticket is past its due date. Computers Not Reporting [...]
Continue Reading →Managing your IT risks is a tough job. To make it a little easier on you, we added a new way for you to alert your users on new risks detected on their computers, and request an immediate action to resolve the risk.
To use the new feature, navigate to the Risks [...]
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