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"IT Service Catalog"
Among the many benefits of creating and publishing an IT service catalog is the ability to more rapidly and effectively provision new IT services. Take, for example, the installation of a new server. Once it has been deployed, all services related to that server, including access to it, as well as routine maintenance, upgrades, [...]
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In this post, we’ll investigate how an IT service catalog can improve IT asset management (ITAM).
With an IT service catalog in place, IT organizations can more efficiently and effectively manage the receipt, handling, and resolution of new service requests, or requests for new orders, for laptops, desktops, servers, software license installations, mobile devices [...]
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One of the few exceptions to the You Get What You Pay For Principle, the less IT support costs a business, the better it’s being done. Why? Lower costs usually indicate lean IT support staffs able to devote the bulk of their time to cases worthy of their attention, as opposed to routine issues that [...]
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There are countless advantages that can be achieved through the creation and publishing of an IT service catalog. But, one area where the benefits will be most profound is software asset management (SAM).
An IT service catalog can enhance SAM activities in several ways:
Software Purchase and Acquisition
IT service catalogs will automate [...]
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A recent article in CIOupdate.com addresses a conundrum that many organizations considering the creation of an IT service catalog are facing – should we build one from scratch, or should we leverage a software package that can help us get started?
While there are pros and cons to both approaches, the majority [...]
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More and more companies are leveraging a combination of on-premise and cloud or SaaS-based systems to enhance their business operations. For example, they may use Salesforce.com for CRM, but have SAP installed on-site for accounting and human resources. Analyst firm IDC predicts that, by 2014, more than one-third of all new business software purchases will [...]
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Your IT service catalog is about more than just creating and publishing a list of services for your end users. It’s about measuring the value of those services, the effectiveness in which they are delivered, and other important factors, so the service portfolio can be continuously fine-tuned to best meet end user needs.
That’s [...]
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When building and publishing an IT service catalog for the first time, one of the most common questions that companies will ask is “What services should we include?”
IT services is a relatively broad category, and can encompass many different types of systems and solutions – as [...]
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Over the last few months we’ve been busy working on the new IT Service Catalog feature to further expand our SaaS IT Service Management offering. IT Service Catalog provides an IT organization with a structured way to “publish” a list of services available to their users, which can than request these [...]
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Your IT service management (ITSM) initiative is all about making your IT operations more strategic and business-focused. And, nothing can help bring your IT service desk and your end users together better than your IT service catalog.
How will your IT service catalog align IT with the business side [...]
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