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"IT Service Desk"
The value of SaaS-based IT service management (ITSM) solutions is clear and demonstrable. But, few organizations realize that many of the benefits that can be achieved are almost immediate.
Here are five problems SaaS ITSM can solve for you TODAY:
1. Upgrades and Patches
Instantly eliminate the headaches (and the costs!) related to patching [...]
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One of the few exceptions to the You Get What You Pay For Principle, the less IT support costs a business, the better it’s being done. Why? Lower costs usually indicate lean IT support staffs able to devote the bulk of their time to cases worthy of their attention, as opposed to routine issues that [...]
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Once business users get a taste of light and fluffy yet strangely filling cloud apps like Google’s Docs, Calendar, Gmail, and all the rest, it’s usually not long before these apps become the standard by which traditional, device-bound dishes like Microsoft’s Word and Outlook are weighed and measured — and found wanting.
So, more and [...]
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IT managers and service personnel who’ve been on the job for, say, more than five minutes or so understand that the purchase price of a given bit of IT gear is just a small (sometimes quite tiny) fraction of the lifetime cost of the item, the lion’s share of the rest being gobbled up [...]
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Today we’re rolling out the new incident preview, making it easier to view your incidents from the incident list page. Activating preview is simple, just navigate and hover over the eye icon to get a preview of that incident.
Tip: use the preview overlay to copy / paste data from the incident or enter a [...]
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Once an incident is initiated in the SAManage SaaS IT service management ITSM (ITSM) system – either by an end user opening a ticket via the self-service portal, or by sending an email to the dedicated support address – a technician is ready to get to work to resolve the problem. SAManage provides a [...]
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Migrating your existing IT service desk to the SAManage SaaS IT service desk is fast and easy. Just follow the simple steps below:
1. Configuring Your Account
Configure your new SAManage account by setting up your email drop box, self-service portal, defining your support workflows, [...]
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The IT landscape varies greatly from one company to the next. In fact, technology architectures are somewhat like snowflakes, no two are alike. Therefore, the “one size fits all” approach to IT service desk management simply won’t work.
Every business, and its end user base, has very specific needs when it [...]
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For any IT service desk, the main objective is to ensure that end users – its customers – are satisfied with both service delivery, and the performance of their technology systems. As companies aim to better align technology operations with the goals of the business, it’s important for IT organizations to [...]
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As IT organizations seek to better align their activities with the plans and goals of the business, and aim to build better, more collaborative relationships with end users, we see the role of the IT service desk evolving. Gone are the days when the IT support professional was tasked with simply [...]
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