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"IT Service Desk"
As IT organizations seek to better align their activities with the plans and goals of the business, and aim to build better, more collaborative relationships with end users, we see the role of the IT service desk evolving. Gone are the days when the IT support professional was tasked with simply [...]
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The key to keeping any IT service desk running smoothly is to ensure that the service technicians responsible for responding to, handling, and resolving end user issues are working as efficiently and productively as possible. Although the goal is ultimately the same, today’s companies approach the allocation of their IT [...]
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More and more companies are leveraging a combination of on-premise and cloud or SaaS-based systems to enhance their business operations. For example, they may use Salesforce.com for CRM, but have SAP installed on-site for accounting and human resources. Analyst firm IDC predicts that, by 2014, more than one-third of all new business software purchases will [...]
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Your IT service catalog is about more than just creating and publishing a list of services for your end users. It’s about measuring the value of those services, the effectiveness in which they are delivered, and other important factors, so the service portfolio can be continuously fine-tuned to best meet end user needs.
That’s [...]
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We’ve previously discussed the substantial return on investment (ROI) that can be achieved through the implementation and use of a SaaS IT service management (ITSM) solution, as opposed to a legacy on-premise tool. In prior blog posts, we highlighted how a SaaS IT service desk can lower upfront license fees, [...]
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We continue to demonstrate the additional ROI that can be realized by choosing SaaS-based IT service management (ITSM) over an on-premise system. In prior posts, we discussed lower licensing fees, reduced infrastructure requirements, and faster, more economical implementations.
Today, we’ll cover how greater ITSM ROI can be achieved through reduced need [...]
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My name is Mark, and I am an IT administrator at a large enterprise that manufactures and distributes medical supplies. A few months ago, my company deployed a new, integrated, SaaS-based IT asset management (ITAM) and IT service management (ITSM) environment from SAManage to help better manage our asset inventory and [...]
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As more and more enterprise customers leverage our Cloud for Clunkers ITSM Replacement Program and choose SaaS-based IT service management tools to reduce their TCO and enhance their support operations, the legacy enterprise software vendors are struggling to keep pace. BMC for one has responded to this trend by making their Remedy product available [...]
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When choosing an IT service management (ITSM) solution, many companies struggle to determine which deployment approach is better – on-premise or SaaS. But, as more and more companies choose the SaaS method, its benefits – and the added value it delivers over on-site solutions – are coming to light.
There are many areas in [...]
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My name is Lisa, and I’m an IT Service Technician at a mid-sized organization. I rely on the SAManage IT service management system each and every day. It provides me with a variety of advanced functionality that empowers me to give my end users the help and assistance they need.
SAManage is so easy [...]
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