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"IT Service Management"
Among the many benefits of creating and publishing an IT service catalog is the ability to more rapidly and effectively provision new IT services. Take, for example, the installation of a new server. Once it has been deployed, all services related to that server, including access to it, as well as routine maintenance, upgrades, [...]
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The advantages that can be achieved with SaaS-based IT service desk products are far greater than those delivered by those enterprise legacy on-premise tools. That’s why more and more companies are ditching their legacy on-premise service desk products, and replacing them with cloud based solutions.
If you’re still using a legacy [...]
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The importance of integrating IT asset management and IT service management functions can’t be denied. The ability to retain a comprehensive service and repair history for each and every asset can provide immeasurable value to businesses of all types and sizes.
Bringing these two critical activities together [...]
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When it comes to reaching “end of life” for existing on-premise IT service management (ITSM) and IT service desk tools, and evaluating and selecting replacement options, many companies are heavily influenced by their current vendors. Of course, the vendors are biased is their approach. They have a vested interest in convincing [...]
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The cloud is transforming the way companies operate and manage their IT infrastructures. Many organizations are offloading parts of their IT infrastructure to the cloud, as technology architectures have expanded far beyond traditional data center walls to embrace the power of cloud computing.
Private and Public Clouds
In fact, there are now many private and [...]
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IT managers and service personnel who’ve been on the job for, say, more than five minutes or so understand that the purchase price of a given bit of IT gear is just a small (sometimes quite tiny) fraction of the lifetime cost of the item, the lion’s share of the rest being gobbled up [...]
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Ask almost any tech: most love solving puzzles — apart from the paycheck, it’s why they do what they do — but most of them loathe the constant trips to and from the site where the technical issue occurs. More than one has wished for a Searle-like Chinese Room, where problems come in [...]
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It appears that White House CIO Vivek Kundra is less a fan of big “T” technology than you might think, given that he’s charged with overseeing the U.S.’s entire federal IT infrastructure. And with the rise of cloud computing, he doesn’t have to be.
The Best Technology Is Transparent [...]
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At SAManage, we know that having end users make countless phone calls to your IT service desk to check the status of tickets or ask routine questions is not the most efficient way to work. Your IT technicians need to focus their attention on more critical problems, like servers that have [...]
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The IT landscape varies greatly from one company to the next. In fact, technology architectures are somewhat like snowflakes, no two are alike. Therefore, the “one size fits all” approach to IT service desk management simply won’t work.
Every business, and its end user base, has very specific needs when it [...]
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