Currently viewing the category:
"Release Notes"
The last feature we are introducing in 2011 is custom fields, the ability to add your own fields to the different modules across the application.
Custom fields allows you to further tailor SAManage to your needs and internal processes and provides greater flexibility when using the service.
To get started, select setup -> [...]
Continue Reading →
Zendesk users can now view asset configuration to expedite ticket resolution
CARY, NC, and SAN FRANCISCO, CA – December 5, 2011 – SAManage, a premier provider of SaaS-based IT asset and service management software, and Zendesk, the proven cloud-based help desk software provider, today announced the availability of SAManage IT Asset [...]
Continue Reading →
Multiple new updates to SAManage:
Delete Computers and Other Assets
Deleting both Computers and Other Assets is now available – enable the feature in your account by visiting setup -> assets and select which roles can delete assets from your inventory.
Customize Other Asset Types
Now you can easily manage your Other [...]
Continue Reading →
Ask almost any tech: most love solving puzzles — apart from the paycheck, it’s why they do what they do — but most of them loathe the constant trips to and from the site where the technical issue occurs. More than one has wished for a Searle-like Chinese Room, where problems come in [...]
Continue Reading →
Introducing a new way to control deletion of incidents from your service desk:
Account owners can now configure which roles are authorized to delete incidents from the service desk:
This week we’re excited to bring to completion a project we’ve been working on for a while – the SAManage Mobile ITSM ITAM application!
With SAManage Mobile, you can now take the power of SAManage IT asset and service management anywhere you go ! Available now on any device running a [...]
Continue Reading →
Today we’re rolling out the new incident preview, making it easier to view your incidents from the incident list page. Activating preview is simple, just navigate and hover over the eye icon to get a preview of that incident.
Tip: use the preview overlay to copy / paste data from the incident or enter a [...]
Continue Reading →
Introducing the upgraded Contract and Software License management section with many new features to help you easily manage your IT contracts! Here are just some of the new features we introduce with this upgrade, starting with the improved usability:
Related contract – many times you’d like to manage relationships between contracts such as [...]
Continue Reading →
New ways for account administrators to manage your users. You can now run reports and build custom queries on your users, and filter them by the role, logins, reporting structure within the organizations and more:
In addition you can now capture the users’ site and department as [...]
Continue Reading →
Now when you navigate to an asset in SAManage you can generate a QR or BAR code for that asset.
QR codes contains asset information and the URL of the asset in SAManage. To give it a run, generate a QR code for an asset, click the print icon and print [...]
Continue Reading →
