The recent upgrade to SAManage brings the ability to view your account’s login history. You can view how your users are logging into SAManage, whether done through the application or the API, how they authenticated (for example, SAManage, Google Apps SSO or SAML), the operating system and browser they used to login. Administrators can monitor the login attempts for their organization and enabled end user portals, as well as the type of login. To view [...]

Google Apps users now have an even easier way to roll out SAManage across their company. With the recent addition of our integration with Google Apps, many users have asked us to enable the auto-creation of users in their support portal.  And today, we’re delivering just that. When you deploy SAManage in your Google Apps control panel, SAManage immediately becomes available in the Google Apps navigation bar.  Your users can then use that to login to the [...]

This week’s upgrade is the second part of our recent performance-related enhancements. This time, we are focusing on compression –  making Web elements much smaller, to accelerate response time and rendering of each page.  Here are some details about how we addressed the issues: Minification of CSS and Javascripts – Minification is the process of eliminating unnecessary characters (especially spaces and comments) from the source code, to reduce  size without changing the functionality. Minifying these elements [...]

We’ve had a lot of requests for integration between SAManage and Google Apps, and we’re excited to announce that our two services are now connected in powerful ways that will offer tremendous benefits to our users. Together, SAManage and Google Apps provide businesses with a complete enterprise IT management solution in the cloud – the SAManage IT Asset and Service Management SaaS platform, combined with Google’s apps for business services. And, single sign-on provides seamless integration, making it [...]

We usually don’t announce performance and “behind the scenes” enhancements, but this one is a bit different. We were blown away by the results of the recent upgrade/performance tuning to the SAManage service, which provided substantial benefits to our users – improvements of 40%-45% in page load time. Here are some details on the new performance changes: Smushing Images Smushing images is fun. We sent all our images over to Yahoo’s excellent Smush.it tool, which uses optimizations to remove unnecessary bytes, without [...]

SAManage users can now login to their SAManage accounts using their Google Apps accounts. We believe this Single-Sign-On integration will allow businesses use Google Apps and SAManage IT Management service seamlessly. When you try to login to SAManage, you’ll notice a new ‘Login using Google Apps account‘ option in the login box. This option is now available with all SAManage accounts. If you are a Google Apps user, you can choose this option to login [...]

With the recent upgrade to the SAManage IT Service Desk, you can now fine-tune how your service desk sends email notifications to assignees and requesters. The SAManage Service Desk delivers email notifications based on specific events, for example: When a new incident is received When a comment is made on an incident When an incident property changes When an incident is resolved Now, you can easily  configure the system, to define upon which event(s) the service desk [...]

We are excited to launch the new tasks feature, available with all the service desk modules (incident, problem, change, release, and solutions management). Tasks help improve control and organization of the activities involved with delivering better IT service and managing your assets. Here’s how to use them: To add a new task, click on the tasks section on the right side of your service desk screen. Tasks can be assigned to individuals on your team, and [...]

Your IT service desk email notifications never looked so good! the SAManage service desk delivers email notifications to users (service requester) when new incidents are received in the service desk, when a comment is created, or when the incident is resolved. Service desk teams can get notifications from the service desk when incidents are assigned to them or when a user comments on an incident. Here are some of the new emails: This notification is [...]

Every member of an IT support team will want to see different types of information to most effectively handle their issues.  That’s why the SAManage Dashboard can be easily customized and personalized using a variety of widgets. There are currently more than 70 widgets to choose from (with more being added every day), including: Tag Clouds IT staff can place a tag “cloud” widget on their dashboard to display the common tags used in incidents, problems, [...]