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Let me tell you… I love tags! Being the somewhat-disorganized-programmer-type© that I am, anything that helps bring order into the chaos is Aces in my book. It’s one of the things that pushed my transition to Gmail for example – I have 5 different POP3 accounts all being synchronized into my Gmail account, but [...]
Continue Reading →When implementing new solutions, there are many benefits to the software-as-a-service (SaaS) deployment model. But, one of the key reasons why on-demand or SaaS systems are superior to their on-premise counterparts is their ability to improve collaboration and information sharing across an entire business.
The SaaS approach makes it easy for multiple users within [...]
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In the wake of recent news about consolidated.db, a hidden file where iOS 4 notes the past whereabouts of iPhone and 3G iPad users (and much of that news is at least a little hysterical, according to some bloggers, though Al Franken makes some good points in his letter to [...]
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Are monitors, desks, and chairs all over your IT department covered in Post-it Notes (of either the paper-and-ink or virtual variety) reminding you to tackle various service and maintenance tasks? Are said Post-its arranged in geological strata, many of them dating to before you – or anyone you know – actually worked in the IT [...]
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Often, during the course of typical IT asset management activities, you will be required to locate the oldest assets, or assets that were purchased a certain number of years ago. For example, you may be embarking on a hardware refresh project. In this case, you would need to determine which assets may be running on outdated servers, identify their [...]
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When it comes to managing technology assets, more and more companies are starting to “think outside the box”, and have come to realize that they need to track more than just the basics – hardware, software, handheld appliances, peripherals, etc. In fact, many of our clients have begun leveraging the SAManage IT asset management [...]
Continue Reading →Our new IT Service Desk provides more rapid and open communication between incident submitters and the staff that support them. Now, IT professionals and end users can collaborate on problems and issues, sharing information instantly to allow for more accurate diagnosis, improve handling, and accelerate resolution. The new SAManage IT Service Management solution provides:
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Continue Reading →Your IT Service Desk includes a variety of new functionality aimed at increasing the productivity and effectiveness of your support processes.
One such feature is the ability to turn existing solutions in your Knowledge Base into auto-replies (email templates) that can be sent to incident submitters when certain [...]
Continue Reading →Our new IT Service Desk delivers dynamic tagging capabilities, to help you better categorize and organize incidents, so they can be rapidly located and reviewed whenever needed.
How Tagging Works
All incidents, problems, changes and solutions are automatically scanned in the background. Important key words and phrases, those which best describe [...]
Continue Reading →The need for mobile help desk software functionality is becoming increasingly urgent, and SAManage can empower your help desk technicians to be more productive and efficient – even when they’re on the road.
Over the past several years, the mobile workforce has expanded to include everyone from executives to IT teams. Today’s IT support professionals now [...]
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