When it comes to managing technology assets, more and more companies are starting to “think outside the box”, and have come to realize that they need to track more than just the basics – hardware, software, handheld appliances, peripherals, etc. In fact, many of our clients have begun leveraging the SAManage IT asset management (ITAM) service to better manage the domains (URLs) and SSL server certificates they own. Our ITAM service includes a comprehensive IT [...]

Our new IT Service Desk provides more rapid and open communication between incident submitters and the staff that support them.  Now, IT professionals and end users can collaborate on problems and issues, sharing information instantly to allow for more accurate diagnosis, improve handling, and accelerate resolution. The new SAManage IT Service Management solution provides: Fast, Convenient Information Collection In many cases, a support team member will need to correspond directly with an end user after an incident has been [...]

Your IT Service Desk includes a variety of new functionality aimed at increasing the productivity and effectiveness of your support processes. One such feature is the ability to turn existing solutions in your Knowledge Base into auto-replies (email templates) that can be sent to incident submitters when certain issues or problems are raised.  This will empower end users to resolve simple or common incidents on their own, so support teams can focus on more complex [...]

Our new IT Service Desk delivers dynamic tagging capabilities, to help you better categorize and organize incidents, so they can be rapidly located and reviewed whenever needed. How Tagging Works All incidents, problems, changes and solutions are automatically scanned in the background.  Important key words and phrases, those which best describe the issue, are located and extracted by the system.  The tags identified are added to the service desk item and appear on the right [...]

The need for mobile help desk software functionality is becoming increasingly urgent, and SAManage can empower your help desk technicians to be more productive and efficient – even when they’re on the road. Over the past several years, the mobile workforce has expanded to include everyone from executives to IT teams.  Today’s IT support professionals now travel more frequently, or are based out of satellite offices, to best support the needs of the end user base.  But [...]

One of our users recently shared this valuable tip with us – a great way to continuously track changes to assets using the custom search feature. To monitor changes to assets via custom search, just follow these steps: Search for the asset or software you are interested in tracking - for example, “Skype” When your search results appear, click on the RSS icon and generate an RSS feed of the results Subscribe to that RSS feed [...]

Companies dealing with unallocated computers (PCs they own, but are not currently in use) often find themselves struggling to administer these important assets.  Unallocated computers can exist for a variety of reasons.  For example, when staff members leave a firm, their computers may be put into storage until replacement employees are hired.  Or, a business may buy computers in bulk to obtain a large discount from the vendor, then keep those PCs on hand as spares [...]

When implementing new solutions, there are many benefits to the software-as-a-service (SaaS) deployment model.  But, one of the key reasons why on-demand or SaaS systems are superior to their on-premise counterparts is their ability to improve collaboration and information sharing across an entire business. The SaaS approach makes it easy for multiple users within a company to distribute and access data via the Web and easily enable online collaboration.  Any authorized user, in any location [...]

Windows 7 will be available on October 22nd, and many companies want to immediately take advantage of the many enhancements and new features it will offer, such as more intuitive taskbars, improved device management, and a more powerful search facility for files.  With an IT asset management system in place, you can more effectively plan and execute your Windows 7 upgrade effort, to ensure the smoothest and most efficient transition possible. With these simple steps, [...]

In order for IT asset management to be effective, the identification and tracking of key components must be performed frequently and regularly. This post will highlight some IT asset management best practices with SAManage, based on the experience and knowledge learned from our customers.  These best practices IT asset management will help ensure the long term success of your IT Asset Management program, and help you boost return on your technology investment. Weekly Tasks Review new [...]