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Let me tell you… I love tags! Being the somewhat-disorganized-programmer-type© that I am, anything that helps bring order into the chaos is Aces in my book. It’s one of the things that pushed my transition to Gmail for example – I have 5 different POP3 accounts all being synchronized into my Gmail account, but [...]
Continue Reading →The ability to collect, store, and disseminate knowledge about IT incidents and their solutions is critical to successful IT service management. By retaining and centralizing the intelligence gathered during the course of incident handling, IT departments can increase productivity, accelerate issue resolution, and decrease the risk associated with staff turnover. This, [...]
Continue Reading →Our new IT Service Management system is flexible and customizable, providing you with a variety of setup options that allow you to tailor your IT Service Desk to meet your unique needs, or to fully conform to your specific IT support processes.
Some of the available setup [...]
Continue Reading →Truly effective IT management requires the achievement of a complete, 360-degree view of all technology systems. And, that kind of unhindered insight depends on the ability to directly correlate support incidents from your service desk to those assets. That’s why our new ITIL-based IT Service Desk was designed to enable you [...]
Continue Reading →This week’s addition is the ability to make mass changes on assets, tickets, and contract properties. With the new feature you can select a group of computers and assign them to a site, attach to a computer lease contract or a service/repair agreement, or select a group of tickets and assign them to [...]
Continue Reading →Asset lifecycle management is an important business discipline, one that enables companies to more effectively manage their technology systems and all related activities from the time they are acquired, through their disposal and replacement. This type of enhanced, end-to-end administration ensures maximum return on each and every system a business invests in.
Today we’re adding new [...]
Continue Reading →This post is part of a series on using the SAManage help desk software. Other posts in the series include Introducing Your New Help Desk, Working with Tickets, Personalizing Your End-User Support Portal, and Continue Reading →
The latest addition to the SAManage IT Management suite is a better and faster search engine. The new search feature includes the ability to group search results by different asset types, as well as the ability to display related information for each asset directly in the search results page. We have also made it [...]
Continue Reading →In order for IT asset management to be effective, the identification and tracking of key components must be performed frequently and regularly. This post will highlight some IT asset management best practices with SAManage, based on the experience and knowledge learned from our customers. These best practices IT asset management will help [...]
Continue Reading →Here at SAManage, we are constantly striving to make it easier for you to manage your IT assets. This week’s upgrade provides new ways to better control your hardware inventory, and features that will enhance the way you manage risks within your technology infrastructure.
We’ve added:
Unauthorized Software alerts [...]
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