We continue to demonstrate the additional ROI that can be realized by choosing SaaS-based IT service management (ITSM) over an on-premise system. In prior posts, we discussed lower licensing fees, reduced infrastructure requirements, and faster, more economical implementations. Today, we’ll cover how greater ITSM ROI can be achieved through reduced need for external consulting resources. Legacy ITSM = Complex, Costly Upgrades Most on-premise ITSM tools are quite difficult to maintain and upgrade. In fact, in [...]

In the market for a new SaaS-based solution, but frazzled by the evaluation process? You’re not alone. Many companies embarking on a SaaS initiative find the selection process rather confusing, since SaaS systems are so different from their on-premise counterparts. We’re about to make things easier! If you’re in the process of evaluating SaaS solutions, here are some questions you should ask the prospective vendor: 1. Security This is a key concern among many SaaS [...]

Software license management is a critical IT activity, helping companies ensure that they are in full compliance with vendor contracts at all times, so they can avoid potential fines and penalties during a license audit. Yet, many companies mistakenly believe that tracking license keys (the number located on a sticker on the back of a software CD case) is enough to facilitate adherence to software license agreements. Whether your software came pre-installed on your PC [...]

The value of SaaS-based IT service management (ITSM) solutions is clear and demonstrable. But, few organizations realize that many of the benefits that can be achieved are almost immediate. Here are five problems SaaS ITSM can solve for you TODAY: 1. Upgrades and Patches Instantly eliminate the headaches (and the costs!) related to patching and upgrading your on-premise software.  With SaaS ITSM, your vendor handles installation, testing, and rollout of new features and versions.  There’s [...]

In previous blog posts, we discussed how SaaS ITSM can deliver substantial savings over legacy on-premise ITSM systems in the form of lower licensing fees and reduced infrastructure requirements. In this post, we’ll examine the SaaS ITSM ROI that can be realized through faster, more cost-efficient implementation and roll-out. Faster Implementation with SaaS It’s no secret that on-site ITSM applications take quite a long time to deploy. First, hardware must be purchased, installed, provisioned, and [...]

It’s no secret that adoption of SaaS solutions continues to grow – not just among small and mid-sized firms, but within large enterprises as well. More and more companies of all types and sizes are realizing the many dramatic benefits SaaS has to offer – including accelerated deployment, minimized maintenance requirements, simplified upgrades, improved usability, and lower total cost of ownership. Now, the experts are confirming what we already knew – that the use of [...]

Making the move from on-premise software to SaaS-based solutions can be a confusing process. Vendor evaluations can be a particularly challenging task as the fundamentals of SaaS are different, and many other factors have to be taken into consideration. Gathering the right information is the key to choosing the right solution from the right vendor – and ultimately, deriving the most value from your new SaaS application. In this new eBook, we highlight the top 10 questions you should ask when evaluating and selecting a SaaS solution. Get [...]

When it comes to managing technology assets, more and more companies are starting to “think outside the box”, and have come to realize that they need to track more than just the basics – hardware, software, handheld appliances, peripherals, etc. In fact, many of our clients have begun leveraging the SAManage IT asset management (ITAM) service to better manage the domains (URLs) and SSL server certificates they own. Our ITAM service includes a comprehensive IT [...]

If you’re an existing reseller of Google Apps (or considering becoming one), you should know that you now have a way to deliver even greater value to your clients. With SAManage, you can empower your customers to maximize their Google Apps investment with today’s most robust, cutting-edge IT asset management (ITAM) and IT service management (ITSM) capabilities, and benefit from a fully integrated, cloud-based IT management system. Due to overwhelming customer demand, we recently launched an integration between [...]

In a prior post, we began discussing a terrific new white paper published by Altimeter Group titled “Customer Bill of Rights: SaaS – 39 Best Practices to Improve the SaaS Client Vendor Relationship”. The document’s author, Ray Wang, details the items that clients should expect – or even demand – from their software-as-a-service vendor. In this post, we will continue to highlight more implied guarantees, as outlined by Wang. Utilization When adopting the solution, vendors [...]