If you’ve worked in tech support for any length of time, you probably have your own “Top 5″ most ridiculous help desk calls.
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ITIL expandability is one of the key reasons that a major shift toward software as a service (SaaS) is happening in the IT service management (ITSM) market.
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Ironically, many companies’ management of their most high-tech software apps is done with folders full of paper. This can lead to problems, particularly if companies choose not to auto-renew software services.
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There are still proponents of on-premise software solutions who would have you believe that software “in the cloud” involves cloven-hoofed demons tossing around your data with pitchforks before selling it to underground drug runners.
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Switching to cloud service desk software can improve your IT service desk efficiency right off the bat. Without the hassles of maintaining on-site hardware and installing upgrades and patches, IT workers are freer to actually fix problems.
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The origins today’s IT service desk date back to the 1960s, when the first call centers were established.
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When your IT service desk is run from the cloud, your company’s up-front software costs are far lower than if your service desk software runs on a server at your location. SaaS service desk lets small businesses buy into enterprise-quality software without an enterprise-level capital investment.
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Today’s software customer doesn’t have to rely on software reviews of questionable origin, or lists of features on a software provider’s website to try to choose the best software. That’s because the free trial is the norm these days.
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As Cloud technologies continue to evolve, more and more software buyers are seriously evaluating software as a service (SaaS) solutions against on-premise offerings.
Continue Reading →Relocation speed attributed to SaaS business model (and short distance between offices)
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