A great IT service catalog is a hit with your IT team, end-users, and management. In fact, it may be so awesome that it makes other departments jealous. But some organizations are taking the IT service catalog and extending it for non-IT uses, and if you have the right IT service desk software, you can do this without a lot of trouble. The idea is gaining traction to the point where some industry analysts think the concept of the service catalog may evolve into a general “request management” system eventually. Here are some ways companies are using service catalogs in departments other than IT.
According to Wired, the internet of things (IoT) will unlock the intelligence in our technological devices, allowing it to flow freely in the world of physical objects. Most of these objects won’t really be on the internet, but will communicate with each other using simple wireless protocols, and the result is expected to be a more programmable world. In this new, connected universe, once enough objects are linked, they have the potential to become coherent systems that can be choreographed in ways that can benefit businesses, people, and processes.
You’re probably still disappointed you missed National If Pets Had Thumbs Day on March 3, but chin up: you still have some shopping days left before St. Patrick’s. Or, if you were to want to establish a new official “National ____ Day,” it would require an act of Congress, and begin with a call to your local representative. Then you’d have to create a proposal and hope it got onto the congressional agenda. But since Congress is known to delightedly take up petitions submitted by ordinary citizens, it shouldn’t be too hard, right? Right?!?
Wearable technology ranges from life-saving devices like smart glasses designed for healthcare professionals to bizarre “who thinks of these things?” objects like Cadbury’s chocolate-activated Joy Jacket. In fact, wearable technology is being used in increasingly creative ways, in a number of new settings
IT service delivery becomes more complicated every day, so how do you identify the essential components of good IT service management to continue delivering outstanding IT services? The goal of ITSM is to make IT services align with the needs of the organization as well as its employees and customers. This is more complicated than ever with the advent of mobile and social computing.
3D printing could produce an international renaissance in manufacturing by transforming the supply chain from a centralized production model to a distributed production model. Imagine your auto parts store being able to print the part you need right there: shipping is a non-issue, inventory management is easier and cheaper, and waste is reduced.
University Emergency Medicine Foundation (UEMF) is an academic emergency medicine physician practice plan, part of the Department of Emergency Medicine at the Brown University Alpert Medical School. UEMF also provides emergency department staffing for Rhode Island Hospital, Hasbro Children’s Hospital, and The Miriam Hospital.
These days you can buy an app that will turn your phone screen into a romantic virtual fireplace, and an app that your cat can use to make paintings. That’s right: your cat.
While there are unquestionably zillions of apps that are designed to make people more productive at work, there are an equal number of apps that can ruin productivity or be used deliberately to annoy people. Here are six annoying apps, and how IT people may dream about using them in the workplace.
- Asset Management
- Change Management
- Enterprise IT Software
- Google Apps IT Integration
- Hardware Asset Management
- Incident Management
- Issue Management
- IT Asset Management
- IT Best Practice
- IT Contract Management
- IT Help Desk
- IT Insights
- IT Inventory Management
- IT Knowledge Base
- IT Management
- IT Management Software Features
- IT Management Software Integrations
- IT Mobile Management
- IT Security and Risk Management
- IT Self-Service
- IT Service Catalog
- IT Service Desk
- IT Service Management
- IT Social Integrations
- License Compliance
- License Management
- Press Release
- Problem Management
- Product: Samanage IT Management Software
- SaaS / On-demand IT Management Software
- Samanage Research
- Software Asset Management
MOST POPULAR POSTS
- What Does It Take to Work at an IT Help Desk?
- Service Catalogs vs. Service Portfolios: What’s the Difference?
- The 10 Most Common Tech Support Issues
- What's the Average Service Desk to Employee Ratio?
- Why Web-based Mobile Applications Beats Native Applications
- What Is IT Change Management?
- The 10 Funniest IT Memes
- The Benefits of a Successful Incident Management System
- Help Desk vs. Service Desk: 5 Reasons You Should Know the Difference
- Is It Time to Explore Gamification in IT Services?