You can have the best security technology in the world, but all it takes is one smooth-talker to slip past a “gatekeeper” and instigate a security disaster. Yet, this “social engineering” doesn’t receive the attention it deserves in many companies. Perhaps that’s because budgeting for a new firewall is tangible and quantifiable, but dealing with social threats is more amorphous and deals with the vagaries of human behavior. But the fact remains that historically, most break-ins don’t depend on technology, but rather on people who rely on human behavior without ever writing one character of malware.
BYOD: it might as well stand for “Build Your Own Disaster” or maybe “Bawl, Yell, Or Drink.” However, many if not most companies find that the advantages of having a “bring your own device” policy outweigh the disadvantages, regardless of the headaches that can ensue for the IT department.
Social and mobile technologies are allowing the old rigid “silos” in businesses to give way to better collaboration and sharing. And workplaces that had particularly impenetrable silos around IT departments are finding that keeping tech walled off from the rest of the organization isn’t necessarily good for business.
Much is required of today’s chief information officer. No longer expected to stick exclusively to technology, today’s CIO must possess an entrepreneurial attitude, engage and educate other senior executives on technology and tech strategies, and demonstrate how IT creates value through masterful orchestration of the organization’s tech ecosystem.
Workplace safety, of course, is no laughing matter, because people do get hurt at work. Fortunately, IT service desk workers don’t face the physical hazards that, say, a longshoreman or firefighter faces. However, many commonly used safety symbols are vague enough that they’re open to interpretation. Here are a few examples, adapted for the IT department.
A great IT service catalog is a hit with your IT team, end-users, and management. In fact, it may be so awesome that it makes other departments jealous. But some organizations are taking the IT service catalog and extending it for non-IT uses, and if you have the right IT service desk software, you can do this without a lot of trouble. The idea is gaining traction to the point where some industry analysts think the concept of the service catalog may evolve into a general “request management” system eventually. Here are some ways companies are using service catalogs in departments other than IT.
According to Wired, the internet of things (IoT) will unlock the intelligence in our technological devices, allowing it to flow freely in the world of physical objects. Most of these objects won’t really be on the internet, but will communicate with each other using simple wireless protocols, and the result is expected to be a more programmable world. In this new, connected universe, once enough objects are linked, they have the potential to become coherent systems that can be choreographed in ways that can benefit businesses, people, and processes.
You’re probably still disappointed you missed National If Pets Had Thumbs Day on March 3, but chin up: you still have some shopping days left before St. Patrick’s. Or, if you were to want to establish a new official “National ____ Day,” it would require an act of Congress, and begin with a call to your local representative. Then you’d have to create a proposal and hope it got onto the congressional agenda. But since Congress is known to delightedly take up petitions submitted by ordinary citizens, it shouldn’t be too hard, right? Right?!?
- Mobile Device Management or Mobile App Management: Which Is Best?
- How IT Asset Management Is Evolving Into Enterprise Asset Management
- Making the Most of a Multigenerational IT Workforce
- 7 Potential BYOD Disaster Scenarios and How to Be Prepared
- 10 Websites for Too Intense or Ridiculously Slow Work Days
- Asset Management
- Change Management
- Enterprise IT Software
- Google Apps IT Integration
- Hardware Asset Management
- Incident Management
- Issue Management
- IT Asset Management
- IT Best Practice
- IT Contract Management
- IT Help Desk
- IT Insights
- IT Inventory Management
- IT Knowledge Base
- IT Management
- IT Management Software Features
- IT Management Software Integrations
- IT Mobile Management
- IT Security and Risk Management
- IT Self-Service
- IT Service Catalog
- IT Service Desk
- IT Service Management
- IT Social Integrations
- License Compliance
- License Management
- Press Release
- Problem Management
- Product: Samanage IT Management Software
- SaaS / On-demand IT Management Software
- Samanage Research
- Software Asset Management
MOST POPULAR POSTS
- What Does It Take to Work at an IT Help Desk?
- Service Catalogs vs. Service Portfolios: What’s the Difference?
- The 10 Most Common Tech Support Issues
- What's the Average Service Desk to Employee Ratio?
- Why Web-based Mobile Applications Beats Native Applications
- The 10 Funniest IT Memes
- What Is IT Change Management?
- Help Desk vs. Service Desk: 5 Reasons You Should Know the Difference
- The Benefits of a Successful Incident Management System
- Is It Time to Explore Gamification in IT Services?