If your workplace allows people to use their own mobile and other devices for work, you’re undoubtedly aware of the potential for security problems. Malware on devices doesn’t (so far) seem to be a huge problem. Appthority says that only 0.27% of mobile apps have malware, but most apps can access all kinds of data on the device. For example, Angry Birds can apparently access corporate phonebooks and calendars, and furthermore shares unencrypted data with several ad networks. For organizations subject to federal privacy regulations (like HIPAA), this can be a huge problem.
Your IT service desk is operated by people with different strengths, and who thrive under different work circumstances. Remember that next time a productivity guru gives a talk at your workplace. One thing your IT service desk workers all need, however, is great software that allows them to do their best work keeping IT services in your organization running.
Wearable tech may make you long for the days when your biggest “tech at work” problem was Angry Birds.
Sure, wearable tech is accompanied by plenty of hype, but there’s every reason to expect it will become integrated into everyday life and the workplace
The Internet of Things is already encroaching on the workplace, with things like warehouse robots, automated public transportation sensors, and even greenhouse management. What’s going on today has barely scratched the surface of what’s possible. The benefits are expected to far outweigh costs and challenges in terms of increased operational efficiency and lower costs.
So what can IT departments expect in 2014? Budgets may be a little less squeezed as the US economy continues to improve, and as European economies start to emerge from their currency crises. While the IT segment of the economy is expected to grow in 2014, it may be less profitable than the same level of growth was a decade ago.
Successfully bringing IT services back in-house after outsourcing requires taking a hard look at what you need done and what IT tools you need to do it. It’s a prime opportunity to minimize the number of tools your organization uses for IT service management. If you can replace two or three legacy or custom ITSM applications with one that can handle your IT service desk, IT asset management, and change management, you can lower costs and simplify operations while effectively keeping a lid on IT costs.
The word placebo is from the Latin, meaning “I shall please.” It’s most commonly used in medical and research settings, when a simulated, or otherwise inert “treatment” is given to a control group so that participants don’t know whether they’ve been given an active or inactive treatment and can’t inadvertently skew results.
In the late 1990s, the role of the CIO was primarily to serve as an organization’s tech guru, optimizing databases, configuring servers, simplifying code, and the like. The decision-making processes back then mostly had to depend on the CIO’s expertise on architecture, scalability, and security.
Today’s CIO still has to have the technical chops necessary to understand the organization’s IT infrastructure, but the role has evolved considerably beyond upgrades and migrations. Today’s CIO has to also be proficient in the business arts of cooperation, communication, and persuasion in order to understand not only the company’s IT, but also its customers and its executive decision-making process. Like other C-level executives, the CIO has a more public role today.
It’s not uncommon for businesses to operate across international boundaries these days. While a help desk that straddles the US-Canada border within the same time zone may not require a lot of tweaking to operate smoothly, the IT service desk for an organization with locations in Boston, Leeds, Tokyo, and Brazil needs careful planning and execution.
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