Help Desk Software

Your new SaaS-based help desk is a click away! with no software to install, you can customize your helpdesk quickly and empower your users to submit support tickets via the web.

• Create tickets via your account, or let your users submit tickets via your personal support page.
• Publish your enterprise support email (support@acme.com) to get support requests via email.
• Assign tickets to your team members based on types or categories.
• Sort tickets by state, type, owner or due date.
• View your own tickets or your entire group's tickets.
• Add comments and resolutions to each ticket to capture knowledge.
• Receive email notifications on ticket changes, updates and new comments.
• Associate tickets with assets to track end-to-end asset service history.

Create new tickets via branded help desk page

Your new helpdesk comes with your personal support page. Simply publish the support page URL to your users, and let them create tickets and submit new support requests. New tickets immediately show up in your helpdesk, and you can assign them to support experts for resolution. As your support experts resolve the tickets, your users get notified via email and can respond to any inquiries.