IT Service Desk
Deliver excellent IT service
to your organization &
manage ongoing service
requests with ease
With Samanage’s cloud IT service desk you can use a modern, web-based system to simplify and automate daily IT tasks. Use this all-encompassing tool to reduce workload, accelerate issue resolution time, streamline IT support among your help desk admins, and offer employees an online self-service portal and knowledge base.
Use the online IT help desk system based on industry best-practices to organize, prioritize, manage and resolve tickets efficiently and from one convenient place.
Keep it Simple
View all pending tickets and work in a clear interface for the fastest, easiest web-based help desk ticket management.
Set Up & Launch a Modern Service Desk
Samanage SaaS service desk software can be fully integrated with our asset management capabilities, giving you visibility into relevant asset data within service desk tickets.
Define and publish services that are available with common solutions, to better manage large workloads and improve IT service desk communication with end users.
Empower end users with tools to resolve their issues independently and submit new incidents directly to your service desk.
The Samanage REST API allows customers and developers to expand and build on the online Samanage SaaS IT service desk software.
Users can send an email to your support address and it will automatically become an incident. Administrators can also approve changes within emails. Reply to any incident notification from your inbox and it will be added as a comment to the incident.
Save the resolution of a closed incident as a solution for future service requests. Grow your organization’s knowledge with each incident resolution and reduce redundant service requests to improve incident management.
Formalize procedures for recording, categorizing, investigating, diagnosing, escalating (when needed) and resolving problems when they arise.
Minimize the number and impact of any related incidents upon service and implement change in the most efficient way by using a set of standardized methods.
Cut response time and shorten or entirely eliminate otherwise manual processes.
Use dynamic filters to review incidents from a specific site or department, add criteria, save changes to the report, or create a new report from the parameters you selected. Export your data into RSS feeds, and print or export reports to various formats including PDF, and CSV.
Deliver Great Service, Every Time
Smart List View
Use a smart list view to see all pending tickets that require attention. Hover over the eye icon to get a split second summary view of a service ticket. Instantly know what’s going on.
Easy to Understand Dashboard
Get an instant snapshot of your cloud service desk and customize your view to monitor the issues that matter most to you and your organization.
Google Drive & Dropbox Integration
Attach files from your Google Drive or Dropbox account to Incident and Asset description pages. These attachments will be updated if you edit the original file.
Offer employees access to your web-based help desk straight from Google Apps pages. Employ the SaaS tools and systems your organization is familiar with to quickly deploy and to encourage adoption of your new help desk.
Samanage's cloud system works with any smartphone or tablet and doesn’t require an app installation. Access and work with your online IT service desk software from anywhere.