Service Desk
Deliver excellent IT service
to your organization &
manage ongoing service
requests with ease
Streamline incidents
Incident Management
Use service processes based on industry best-practices to organize, prioritize, manage and resolve tickets efficiently and from one convenient place.
Keep it Simple
View all pending tickets and work in a clear interface to resolve issues in the fastest, easiest way possible.
Set Up & Launch a Modern Service Desk
Full Asset Integration
A service desk is great, but combined with asset management it’s even better. Connect relevant asset information directly to service tickets to solve issues faster and organize information better.
Service Catalog
Optimize service delivery, reduce support-related costs and improve communication with end users.
Self-service Portal
Empower end-users to resolve their issues independently and submit new incidents directly to your service desk.
API
Use the API to automate new incidents from systems you’re already working with, or from specific devices that need to report to the system. Rely on a single and well-organized interface to control all your IT infrastructure.
Email Integration
Send an email to a predefined email address and it will automatically become an incident. Reply to any incident notification from your inbox and it will be added automatically as a comment to the incident.
Knowledge Base
Save the resolution of a closed incident as a solution for future service requests. Grow your organization’s knowledge with each incident resolution and reduce redundant service requests.
Problem Management
Formalize procedures for recording, categorizing, investigating, diagnosing, escalating (when needed) and resolving problems when they arise.
Change Management
Minimize the number and impact of any related incidents upon service and implement change in the most efficient way by using a set of standardized methods.
Automation
Cut response time and shorten or entirely eliminate otherwise manual processes.
Reports
Use dynamic filters to review incidents from a specific site or department, add criteria, save changes to the report, or create a new report from the parameters you selected. Export your data into RSS feeds, and print or export reports to various formats including PDF, and CSV.
Deliver Great Service, Every Time
Smart List View
Use a smart list view to see all pending tickets that require attention. Hover over the eye icon to get a split second summary view of a service ticket. Instantly know what’s going on in a snap.
Easy to Understand Dashboard
Get an instant snapshot of your service desk and customize your view to monitor the issues that matter most to you and your organization.
Google Apps and SAML Integration
Integrate information from any Google doc to enrich and populate existing data resources.
Mobile Access
Samanage works with any smartphone or tablet and doesn’t require an app installation. Access and work with your service desk from anywhere.