Help Desk Software

Deliver superior IT help desk to your company and
manage ongoing service requests with ease

Born and raised in the cloud, Samanage’s help desk software is designed with optimum usability in mind. Simply put, we want you to love it. Use our help desk software to simplify and automate service requests from your employees, reduce support workload, and deliver superior service across your organization. Samanage help desk software will help you quickly increase productivity, shine like the star you are, and love life. Seriously.

Help Desk Software

Beautiful Help Desk Software

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  • Incident Management

    Our online IT help desk system is based on industry best-practices such as ITIL to help you organize, prioritize, manage and resolve tickets efficiently and from one convenient place.

  • Modern software

    Enterprise software should be easy to use and modern. We believe in building software you love to use and makes you look like a star – that’s why we invest in making it easy to view pending tickets and work in a clear interface for the fastest, cleanest web-based help desk ticket management software.

  • 360′ Asset View

    Samanage SaaS service desk software is fully integrated with our asset management capabilities, giving you visibility into relevant asset data within service desk tickets and helping troubleshoot issues faster.
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  • Reports and Dashboards

    Use dynamic filters to review incidents from a specific site or department, add criteria, save changes to the report, or create a new report from the parameters you selected. Export your data as CSV, RSS or XMP and print or export reports to various formats.

Everything you expect from your help desk

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  • Service Catalog

    Define and publish services that are available with common solutions, to better manage large workloads and improve IT service desk communication with end users.
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  • Knowledge Base

    Save the resolution of a closed incident as a solution for future service requests. Grow your organization’s knowledge with each incident resolution and reduce redundant service requests to improve incident management.
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  • Problem Management

    Formalize procedures for recording, categorizing, investigating, diagnosing, escalating (when needed) and resolving problems when they arise.
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  • Change Management

    Minimize the number and impact of any related incidents upon service and implement change in the most efficient way by using a set of standardized methods.
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  • Self-service Portal

    Empower end users with tools to resolve their issues independently and submit new incidents directly to your service desk.
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  • Email Integration

    Users can send an email to your support address and it will automatically become an incident. Administrators can also approve changes within emails. Reply to any incident notification from your inbox and it will be added as a comment to the incident.

  • API

    The Samanage REST API allows customers and developers to expand and build on the online Samanage SaaS IT help desk software.
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Deliver Great Service, Every Time

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  • Smart List View

    Use a smart list view to see all pending tickets that require attention. Hover over the eye icon to get a split second summary view of a service ticket so you Instantly know what’s going on.

  • Tons of Integrations

    We play nice with the SaaS ecosystem so you don’t have to worry about integrations including Google Apps, Drive, Dropbox, OneLogin, OKTA, Chatter and Zapier, to name a few.
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  • Built-in Surveys

    Samanage provides the ability to get fast customer satisfaction feedback, through our automatic survey feature.  Users can be easily prompted to complete a survey at ticket resolution, keeping your team on top of any potential issues, and motivated by the excellent customer service you provide.

  • SAML & Google SSO

    Offer employees access to your web-based help desk straight from Google Apps pages. Employ the SaaS tools and systems your organization is familiar with to quickly deploy and to encourage adoption of your new help desk.
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  • Mobile Access

    Samanage works with any smartphone or tablet and doesn’t require an app installation – simply go to https://m.samanage.com to access your online IT help desk software from anywhere.
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  • Beautiful Dashboard

    Get an instant snapshot of your cloud help desk and customize your view to monitor the issues that matter most to you and your organization.