Knowledge Base & Solutions

Keep track of the knowledge gained in your service desk by capturing incidents as new solutions in your knowledge base. Solutions becomes fully searchable and tagged, so you can reuse them when needed, email them as a comment to an incident requester and improve your service desk response time. The knowledge base is a great way to retain the knowledge you gain and make sure you don't have to reinvent the wheel anytime a new incident arrives.

Modify solutions in your knowledge base

You can easily modify solutions in your knowledge base, change visibility of solutions in and edit draft solutions to collaborate with multiple solution creators:

Create new solutions from incidents

When you resolve an incident in your service desk, you can immediatly capture the content of that incident as a new solution in your knowledge base. This makes it simple to retain the knowledge learned in your service desk and reuse it across your support processes: