Problem & Change Management

Identify problems and implement changes quickly & efficiently and follow the ITIL framework.

Samanage’s web-based Problem and Change Management capabilities will cover your needs. Use the cloud tools to efficiently implement IT changes and execute every change with speed and accuracy. Ensure that you find permanent solutions to problems and prevent repeat incidents that cause unnecessary service disruptions. Change approval tools help ensure that all changes are in line with the overall business strategy before they are executed, while being able to resolve incidents as they arise and analyze the causes to remove problems at the root.

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Detect problems & keep them contained

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  • Immediate Detection

    Streamline activities and solutions aimed at problem discovery (like trend analysis) to detect patterns in historical data about incidents or incident details.

  • Graphic Tools

    Use online fishbone charts, cause & effect or tree diagrams to visually analyze and better understand a particular problem.
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  • Risk Calculation

    Use the asset management tool to track all software titles installed across your entire network and identify changes as they happen over time.
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Prioritize & implement changes faster

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  • Implement

    Submit an RFC (request for change) to have one or more approvers authorize each change before it’s implemented. Minimize the number and impact of any related incidents upon service.

  • Enforce

    Track the time it takes to resolve a ticket and monitor the change status over time.

  • Plan

    Formalize procedures in the web-based platform for recording, categorizing, investigating, diagnosing, escalating (when needed) and resolving problems when they arise.

  • Collaborate

    Document online and share workarounds and solutions with end-users and other members of your IT support team.

Effective planning for changes makes all the difference in how smooth and easy IT transitions can be be. Using a cloud solution that will help you see ahead as well as into detail about repeat incidents makes all the difference. Allow yourself to breath easy and plan for an issue-free IT future: make problem and change management a breeze with Samanage web-based software.