How we keep your data safe

How we maintain your privacy

SAManage keeps your data private and does not disclose your privacy. Please read our complete Privacy Policy for further information.

1. Your data is private - your personal information is never transferred or sold to anyone.

2. Your data is secure - no one can access your information at SAManage (you can authorize a 3rd party to access your information by faxing us a signed Partner Authorization form).

3. Your data is yours - you can always take it with you. Download your data in multiple convenient formats, or if you decide to leave the service, you can remove your data from our servers.

Security is state of the art at SAManage

We are working every day to make our service more secure and up to date with the latest security technology. Here is how we do it:

Managed Hosting - SAManage has chosen EngineYard for our hosting needs. EngineYard is a leading provider of 24x7 managed hosting services and provides the service, scale and expertise you expect.

Data Center Security - our servers are hosted with EngineYard's secure Tier4 SAS 70 certified data center, protected by biometrics scanners and 24x7 security guards. This means that only authorized personal can access the servers that store your data.

Network Security - The entire SAManage service including your data is protected by the latest firewall protection, intrusion detection systems, and proprietary security products across all segments of our network. We are working with 3rd party service providers to constantly test the network for security breaches.

SSL and Application Security - All information sent to and from SAManage is encrypted with 256-bit encryption, the same security used by banks and e-commerce sites to protect their services. This means that all communication between your computer and our servers is encrypted and your session is protected. You can verify that by looking at the lock icon in your browser.

Data Backup - all customer data is continually backed up to local disk as the first level of data protection and every night to an offsite location as part of our Disaster Recovery program. This ensures that your data is safe and your information can be quickly restored in case of a catastrophe.

Disaster Recovery - we have implemented a Disaster Recovery program designed to allow us to operate the SAManage service without losing any customer data. Build using Amazon EC2 and S3 infrastructure services as our secondary data center, our backups are shipped to Amazon data center every night so we can operate the SAManage service using the Amazon infrastructure if needed.

Certifications - we are constantly working with third parties to test SAManage and receive third party certification for our security practices.

Application Access - SAManage protects customer data by ensuring that only authorized users can access it using their username and password. Account Administrators can assign security rules that define which users in their company or partners have access to the data based on user's roles.

Data Encryption - all data is encrypted in transfer and all access to the service is governed by strict password security policies. All passwords are stored in MD5 hash format, which means they can not be reversed to the original password and are not readable.

Monitoring and logging - our service is continually monitored for security violations attempts and our team receives immediate notification on such violations. Our service generates certain logs and audit data that is reviewed to detect any security violations. We implement various 3rd party scanning technologies to monitor the service against existing and new threats.