IT Service Catalog

An IT service catalog provides a detailed description of all the technology services that are available to end users. This includes what the service is, what its objectives are, how it will be performed, how long it will take to complete, and what it will cost (if applicable). With an IT service catalog in place, IT organizations can optimize service delivery, reduce support-related costs, improve communication with end users, and boost the efficiency of IT service desk staff

Your IT services in a shopping cart

Easily define IT services that are available for your internal-users in a shopping-like experience. Use the easy to use service catalog item entry tool to define your IT services available to your end-users. With each service, you can create a service description, image and cost, and add the options that users can choose from. You can than create the process required to deliver these services. For example, your service process might involve requesting an approval from a manager, checking on item's availability in the inventory, or ordering a new item if its not available.

Publish IT services to your internal users

Easily publish IT services to your end-users: Your end-users can use the self-service portal to request these services, and provide any necessary information relating to the service requests.

New service requests arrive in your service desk

When your end-users request new services through the self-service portal, these service requests appear as new items in your service desk, so you can easily manage them from a single place. The service request delivery process you created immediately starts.