Optimize service delivery, reduce support-related costs and improve communication with end-users.
With Samanage SaaS Service Desk, you can get full ITIL web-based service catalog capabilities. Define and publish online the services that are available with common solutions to better manage large workloads. Encourage use of the cloud self-service portal and enable your end users to choose from a preset list of services.
Offer a "shopping cart" service experience
Define and publish IT services that are available online. With each service you can show a service description, image and cost. End users can choose from this list when submitting their web-based service requests.
Service Delivery Management
Service requests appear as new items in your cloud service desk to help you easily manage them from a single place.
Define service processes once. When new services are requested through the cloud Self-Service Portal, the pre-established processes begin immediately.
Optimize Service Delivery
Standardize how services are ordered and delivered through the SaaS tool and reduce unnecessary, and time-wasting requests.
When new IT tickets are created, having an online menu of available services is critical. This web-based list can include services that can be for a new laptop, new software, file permissions, or even adding a new employee to a department. For a SaaS help desk to be truly helpful, a service catalog tool that gives users information about what they can get help with is essential. Allow yourself to breath easy: turn creating an IT service catalog into a breeze with Samanage.