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IT Asset Management for Zendesk
You Love Your Zendesk, now you can LOVE YOUR ASSETS with SAManage IT Asset Management for Zendesk.
"SAManage IT Asset Management for Zendesk helped us reduce time to resolution on our tickets. Love the fact that our asset inventory is seamlessly available within Zendesk."
Mathias Lavér, Manager IT Service Desk, Tidningarnas Telegrambyra
Sign up now and qualify for a 20% discount and free on-boarding support to ensure same-day deployment.
Improve support agent productivity
Designed for Zendesk customer service agents, SAManage asset management enhances agent productivity and efficiency by empowering them to view and research asset configuration and resolve tickets faster.
View assets from within Zendesk
Available as a widget in Zendesk's ticketing system, when a new ticket arrives, SAManage will display all assets owned by the requesting user, making it easy to view related assets and quickly research any issues related to that asset.
Attach assets to Zendesk tickets
With SAManage asset management for Zendesk, agents can search for an asset in SAManage and attach it to a Zendesk ticket. Once attached, the next time the ticket is retrieved, the attached assets are displayed, making it easy to share.
SAManage asset management widget for Zendesk is available now for Zendesk customers by clicking settings -> extensions -> add widget in your Zendesk account.
