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At SAManage, security of your data and our service is our top priority. We work hard every day to assure you that:
1. Your data is private - your personal information is never transferred or sold to anyone. |
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| 2. Your data is secured - no one can access your information at SAManage. |
| 3. Your data is yours - you can always take it with you. Download your data in multiple convenient formats, or if you decide to leave the service, you can remove it from our servers |
How we maintain your privacy
SAManage keeps your data private and does not disclose your privacy. We limit the information collected to the minimum required to provide an easy to use and valuable service to you. Please read our complete Privacy Policy for further information.
Security is state of the art at SAManage
We are working every day to make our service more secure and up to date with the latest security technology. Here is how we do it:
- Data Center Security - our servers are hosted at a secured Tier4 SAS 70 certified data center, protected by biometrics scanners and 24x7 security guards. This means that only authorized personal can access the data centers and physically access the cages where our servers are hosted.
- Network - SAManage is using the latest firewall protection, intrusion detection systems, SSL encryption, and proprietary security products across all segments of our network. We are working with 3rd party service providers to constantly test the network for security breaches.
- Backup - all customer data is continually backed up to local disk as the first level of data protection.
- Disaster Recovery - we have implemented a disaster recovery plan designed to allow us to resume service delivery without losing any customer data. Based on using Amazon EC2 and S3 infrastructure services as our secondary data center, our data is replicated to Amazon periodically so we can resume service delivery using the Amazon infrastructure if needed.
- Certifications - we are constantly working with third parties to test the service and receive third party certification for our security practices.
- Application Access - SAManage protects customer data by ensuring that only authorized users can access it using their username and password. Account Administrators can assign security rules that define which users in their company or partners have access to the data based on user's roles.
- Data Encryption - all data is encrypted in transfer and all access to the service is governed by strict password security policies. All passwords are stored in MD5 hash format, which means they can not be reversed to the original password and are not readable.
- Monitoring and logging - our service is continually monitored for security violations attempts and our team receives immediate notification on such violations. Our service generates certain logs and audit data that is reviewed to detect any security violations. We implement various 3rd party scanning technologies to monitor the service against existing and new threats.
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