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IT Service Management Plan

$500/year per service user

Enterprise IT Service Desk

SaaS IT Service Desk - empower your users to submit support requests via email or the support portal, organize incidents by owners and types, streamline support processes, assign incidents to experts and collaborate with your users.

Problem, Change, Release Management

Based on ITIL, the SAManage IT Service Management software allows you to better manage your IT, plan and document changes to your infrastructure and deliver a better IT service.

Knowledge Base & Solutions

Solutions helps you preserve and organize your knowledge and lessons learned while working on your incidents, and empower your users to self-service their issues via the portal.

Reports, Queries, and API

Run unlimited reports and build your own queries. Export your data to CSV, PDF, HTML or create an RSS feed at any time. Use the API to integrate with discovery and on-premise tools.

IT Asset Management Plan

$20/year per computer

Computer & Software Inventory

Get visibility into your computer and software inventory: View the up-to-date configuration of each workstation, server or laptop acrosss your network and all software installed, and easily audit changes to your inventory.

All Other IT Assets ?

Track all your IT assets in one place - printers, network and datacenter equipment, smartphones and much more! capture asset location and owner, purchase and service information.

Contracts & Licenses Repository ?

Organize your IT contracts and software licenses in one place, keep track of terms, products and schedule, and get alerts when your contracts are up for renewal.

Risks & License Compliance

SAManage alerts you of issues requiring your attention, such as illegal games, unprotected computers, missing assets and license compliance gaps.

Questions? We are at your service. Please email sales@samanage.com with any questions.

Request a Demo, Discover your ROI or Request a Price Quote NEW! Academic & NFP pricing available.

How does the 30-day free trial work?

When you sign up for the Premium Plan you get a free 30-day trial and you can use the service without any restrictions during the trial period. At the end of the trial, you can subscribe to the SAManage premium service.

How much does the service cost?

SAManage is priced based on the number of computers you manage or the number of service users in your service desk. There are no additional charges or hidden fees.

Is this a long-term commitment? Are there any contracts to sign?

SAManage is a subscription service with monthly and annual subscription plans. There are no contracts or long term commitments on your part unless you choose to subscribe to the annual plan. When you sign up you agree to the Terms of Service and no other contracts are required. If you need to cancel your subscription, you can do it online or send an email to sales@samanage.com and we will cancel it for you.

Do you offer discounts for large orders? academic and not-for-profit organizations?

Yes we do. Please email sales@samanage.com with your inquiry.

What types of payment methods do you accept? Do you accept purchase orders?

We accept Visa, Master Card, Discover, American Express, Paypal and e-Check online. We process payments using PayPal and do not store any of your credit card or payment details on our servers. If you do not have a paypal account you can make payment using a credit card, or easily create a paypal account during the checkout process.

Customers subscribing to our annual service with a minimum of 100 computers or 4 service users can use a purchase order. Contact sales@samanage.com to request an order form and invoice.

What is your cancellation / refund policy?

If you choose to cancel your account you are responsible for charges already incurred up until your cancellation. If you cancel under the monthly plan, you'll be billed for the current month, but you won't be billed again. If you cancel under the annual plan, you won't be billed again. Refunds and credits can not be issued for partial months or periods pre-paid in advance.