Cary, North Carolina
Samanage is the Service Success Company, enabling modern organizations worldwide to deliver a superior service experience to their employees. Through unprecedented agility and scalability, Samanage gives service providers the ability to rapidly and consistently deliver the services that employees need to get work done.
Speaking of scalability, we’re growing extremely fast and looking for a skilled Implementation Specialist like you to take us on the next steps in our journey.
As an Implementation Specialist, you will use a variety of SaaS tools to assist our ever growing customer base in implementing the Samanage application. Your ultimate goal is to provide world-class service to increase user adoption and maximize customer happiness. Our customers love us, so this challenge is a key to our success.
Here’s some more about what you’ll do and who you’ll become:
- You will exceed customer expectations as you help the latest Samanage customers implement our solution to meet their business needs.
- You will become the person that our new customers come to for advice on our SaaS application and ITIL best practices.
- You will grow in your time management skills as you work with multiple customers with different needs.
- You will guide clients through advanced backend workflows, roles, permissions, and custom options.
- You will grow in your experience as an experienced software implementation specialist.
- You will coordinate with our Customer Success team to provide an unparalleled customer experience.
- You will help a cutting edge SaaS company continue to disrupt the ITSM industry.
Sound like an opportunity where you would thrive and grow? More importantly, could this be the right next step in reaching your career goals? Good! Let’s be in touch. We’ll share our vision for the future and discover how you can be a part of it.