Samanage Wins Gold in the 12th Annual IT World Awards
Samanage Service Desk and Samanage Customer Support are Recognized for Best ITSM Product of the Year and Best IT Customer Service Team of the Year
CARY, NC — May 23, 2017 — Samanage, the Service Success Company, announced today that Network Products Guide, the industry’s leading technology research and advisory guide, has named Samanage a gold winner of the 12th Annual 2017 IT World Awards® in both the best ITSM product of the year and best IT customer service team of the year categories. Additionally, Samanage was named a bronze winner in the best IT software company of the year category. Network Products Guide’s IT World Awards are the world’s premier information technology awards and they honor achievements in every facet of the IT industry. These recognitions come from industry and peer evaluations.
Samanage Service Desk was recognized as the best ITSM product of the year, giving customers a single solution for all service requests, while enabling improved visibility, efficiency and communication. Samanage follows a continual service improvement model, delivering valuable integrations and enhancements and making them available to customers immediately.
The Samanage support team, led by Matt Stone, director of global support, was honored for their outstanding customer service. The team champions Samanage’s mission of enabling service success for customers every day. The team was also recognized for their 97 percent customer satisfaction rating and excellent customer reviews. “Our team is never satisfied until they have received confirmation from the customer that their problem is solved and their expectations have been met,” said Stone.
An annual achievements and recognition awards program with active participation from a broad spectrum of industry voices, the coveted annual IT World Awards recognition program encompasses the world’s best in organizational performance, products and services, hot technologies, executives and management teams, successful deployments, product management and engineering, customer satisfaction, and public relations in every area of information technology.
“It’s an honor to be named a gold winner by IT World Awards and to be recognized for our product and the top-grade customer service provided by our support team,” said Doron Gordon, founder and CEO, Samanage. “These awards highlight our drive to be the game changers in the IT service management industry and to create service success for our customers.”
About NPG’s IT World Awards
As the industry’s leading technology research and advisory publication, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. The Annual IT World Awards are part of the SVUS Awards® recognition program from Silicon Valley in the United States of America which also includes other programs such as CEO World Awards, Consumer World Awards, Customer Sales and Service World Awards, Golden Bridge Awards, Globee Fastest Growing Private Companies Awards, Info Security PG’s Global Excellence Awards, Pillar World Awards, PR World Awards, and Women World Awards. To learn more, visit www.networkproductsguide.com.
Samanage, the service success company, is the most reviewed and highest rated IT service desk solution. We are redefining employee service experiences by empowering organizations to maximize the potential from their most important asset – their people. Samanage’s cloud-based employee service management platform is smart, easy to use, and inspires companies ranging from startups to global market leaders to simplify complex tasks and automate services across their entire organization. With more than 2,000 customers around the world in a variety of vertical markets, our software can be tailored to meet specific service needs.