New Samanage Support for Chrome OS Devices Simplifies Use of Google for Education

New Capabilities Enable Improved Management of Fastest-Growing Computing Devices in K-12 Schools

CARY, NC — July 19, 2017 — CARY, NC – July 19, 2017 – Samanage, the Service Success Company, today announced it has added support for Chrome OS-based devices within Samanage Service Desk, the industry’s smartest service desk and asset management solution. The new capabilities empower K-12 educational institutions to gain even greater cost savings, efficiencies and insight from these increasingly popular computing devices.

As the technology footprint grows within schools, it is critical for schools’ IT and technology teams to ensure that the right hardware and software is in place. In the last 12 months, Google for Education applications and devices have emerged as a standard for educators to teach their students in new collaborative and responsive ways. A study by EdWeek revealed that Google for Education and its G Suite are the most frequently used set of productivity tools in 68 percent of U.S. classrooms. And according to Gartner, Chromebook sales grew by 38 percent in 2016, driven largely by the education market.  

“The decision to use Chromebooks has been transformative for our students and school,” said Luke Brown, technology director at Eaton Rapids Public School. “However, Chrome OS devices fall outside of traditional asset management solutions and practices, and the process of manually tracking and managing each device has been time consuming. A better approach is clearly needed to fully utilize the potential of Chromebooks.”

Samanage Service Desk is a cloud-based IT service management solution that enables organizations, including K-12 schools, to manage tickets, service requests and all assets. The solution’s asset management capabilities now support all Chrome OS devices, such as Chromebooks, Chromebases, Chromeboxes and Chromebits, in one central solution while delivering real-time actionable insights. Samanage Service Desk is the industry’s smartest service desk and is used by organizations to rapidly and consistently deliver the services that employees need to do their best work.

“Chromebooks and other Chrome OS devices are valuable tools within K-12 education and many other industries,” said Doron Gordon, founder and CEO, Samanage. “But we recognized that they presented a challenge around asset management, so we enhanced our solution to address the need. Now the efficiency and cost savings of Chrome devices can be enjoyed without the previous difficulties involved with managing them.”

Key benefits of Chrome OS support in Samanage Service Desk include:

• Reducing administration time with more accurate, easy-to-access data managed in a single solution
• Identifying larger trends, driving for better support and fostering continuous improvements by associating your Chrome OS assets with their ticket histories
• Mobilizing your team and increasing efficiency through access to the solution from any device and with customizable asset tagging, through QR Coding or Barcoding, for easy look-up of asset records on location
• Integrating easily with existing inventory via an API connection to the Google Admin Console through a secure oAUTH token-based authentication
• Achieving end-to-end visibility by accessing robust asset lifecycle audits and pulling critical data from Chrome OS devices every 24 hours