Rogers Behavioral Health Selects Samanage to Improve Internal Efficiencies, Enabling Better Patient Outcomes
Leading Behavioral Health Organization Implements Employee Service Platform to Unify Clinical Operations Processes
CARY — August 28, 2018 — Samanage, the service success company, today announced that Rogers Behavioral Health, a recognized leader with proven treatment outcomes in Wisconsin, Florida, Illinois, Minnesota, Pennsylvania, California, and Tennessee, has selected the Samanage Service Platform to streamline clinical operations and help deliver optimal patient care. With Samanage, Rogers has already significantly improved the way it manages and delivers technology and human resources-based services, and responds to incidents, thus allowing employees to focus on their mission of delivering optimal patient care.
In an innovative shift, Rogers Behavioral Health combined its IT and clinical informatics units into a “clinical technology services” department. This new department is responsible for delivering services to over 2,300 employees across the country, which includes building important company workflows for employee onboarding, IT device requests, and changes to electronic health records (EHR) systems. The Samanage Service Platform lets the Rogers clinical technology staff address all of those requirements from one platform, providing organizational transparency and efficiency by:
- Ensuring technology service staff can close out incoming incidents faster.
- Allowing clinical technology employees to tweak and customize workflows as needed.
- Tying IT assets and their history to people and locations to assist with incident, problem, and change management.
- Building over 100 service level agreements (SLAs) for different sites and departments, ensuring transparency, real-time service updates, and proper escalation for timely service delivery.
- Empowering the service staff to monitor and control for changes — such as when an EHR system needs to be reconfigured or a piece of equipment malfunctions — directly through the incident reporting feature.
“Our old ticketing system required so much configuration for basic functionality,” said Andrew Neumann, Director of IT Management and Technology at Rogers Behavioral Health. “Samanage has everything we need right out of the box, which was important to us. We don’t want to waste time and energy configuring the help desk. Thanks to Samanage, we can focus on smooth clinical operations for our employees so that our patients receive the best possible treatment.”
“Rogers is dedicated to providing high-quality, specialized behavioral health services to improve patient outcomes for thousands of patients struggling with mental illnesses,” said Neumann. “Eliminating any distractions caused by incidents such as technical requests or outages is critical to delivering this level of care, and the Samanage Service Platform has been instrumental in accomplishing that. Thanks to Samanage, we can focus our time on making clinical support operations run smoothly so that our patients receive better treatment.”
Samanage supports more than 2.2 million users and thousands of customers in a variety of markets, including healthcare, technology, and education. The Samanage Service Platform is a cloud-based solution that lets organizations automate and manage routine tasks, such as incident response and ticketing, to more easily scale internal services. With Samanage, customers can simplify processes to make employees more productive.
“Rogers Behavioral Health is taking their mission of delivering optimal patient care a step further by streamlining workflows and connecting their employees to the services they need to ensure the best care is given to every patient,” said Ryan van Biljon, VP of Sales and Services at Samanage. “By improving how the employees at Rogers work, they are now able to focus on the important reason they are in business… saving lives. We feel honored that we can assist in their mission by delivering a better employee experience.”
Samanage, the service success company, is the most reviewed and highest rated IT service desk solution. We are redefining employee service experiences by empowering organizations to maximize the potential from their most important asset – their people. Samanage’s cloud-based employee service management platform is smart, easy to use, and inspires companies ranging from startups to global market leaders to simplify complex tasks and automate services across their entire organization. With more than 2,000 customers around the world in a variety of vertical markets, our software can be tailored to meet specific service needs.