Samanage Accelerates Improvements to Services Across the Enterprise with New CMDB
Growing IT Service Management Solution Moves IT from Technical Experts to Business Relationship Leaders
Cary, N.C. — October 27, 2015 — Samanage, provider of the only multi-tenant cloud solution for enterprise service management solution that unifies both service desk and IT asset management, announced today the release of the Configuration Management Database (CMDB) capabilities within the Samanage solution.
Incorporated into the Samanage Service Management solution, the new CMDB module pulls in an asset’s configuration data, previously gathered through Samanage’s service desk or the asset management agent, and enables users to see into specific incidents and assets like never before.
Service technicians now have the ability to easily move from attaching single assets to a particular incident to creating relationships with multiple attachments, such as a user, asset or another incident. The connection between the different Samanage solutions and the ability for Samanage CMDB to auto-populate from these other databases means that the maintenance of relationships is far less cumbersome and easier to anticipate.
“The new Samanage CMDB module is about enhancing and developing stronger relationships between all the moving pieces within the IT environment to better understand how these relationships impact the business as a whole,” said Doron Gordon, Samanage CEO. “The connections between all users, assets, and the business is now available at our customers’ fingertips, providing them with even greater visibility into the technology infrastructure of their entire enterprise.”
As more and more relationships are built over time, Samanage CMDB not only provides IT, but the entire enterprise, with clarity on changes and incidents. This allows IT leaders to have a deeper understanding of how each granular incident or larger change to the infrastructure impacts the organization.
In addition, Samanage CMDB enables IT organizations to understand the business impact of any particular service issue by mapping the relationships and dependencies between configuration items (CI) and the service issues. When these relationships are built, Samanage CMDB users can, for instance, map to the root cause of a problem and proactively warn end users about an impending impact.
Samanage CMDB capabilities are now available to all Samanage customers. To learn more about this feature, visit https://www.samanage.com/products/professional/features/cmdb/.
Samanage, the service success company, is the most reviewed and highest rated IT service desk solution. We are redefining employee service experiences by empowering organizations to maximize the potential from their most important asset – their people. Samanage’s cloud-based employee service management platform is smart, easy to use, and inspires companies ranging from startups to global market leaders to simplify complex tasks and automate services across their entire organization. With more than 2,000 customers around the world in a variety of vertical markets, our software can be tailored to meet specific service needs.