Samanage Enhances User Experience with Additional Automation and Customized Reporting Functionality
Service Management Platform Creates an Unrelenting Focus on Customers Through Continuous Deployment
CARY, NC — July 8, 2016 — Samanage, a SaaS service management company, announced today the addition of new product features to drive better user experience across its service management platform, giving customers more opportunities to customize, enhance, and automate business processes. The new product features include email customizations, additional reporting capabilities, a new native iOS application and a new workflow engine that strengthens its service catalog solution.
“As the role of IT changes within an organization, business systems and a sole focus on technology are a thing of the past,” said Steve Stover, VP of Product Management at Samanage. “Developing new ways to integrate technology components into business processes and giving users the tools they need is critical not only to the success of IT, but the entire organization. Samanage prides itself on listening to customer feedback and implementing what will be most impactful to the user experience, as quickly as possible.”
With a deep understanding that metrics are a critical factor to the success of IT and many departments organization-wide, Samanage enhanced reporting capabilities to give users the ability to better visualize and customize their reports and dashboards. Additional visual chart capabilities now provides users with greater visibility into service desk performance across the enterprise, and can be customized with new pie and line charts as well as a better way to configure and schedule reports. Expanded flexibility and deeper granularity increases user efficiency and effectiveness with reporting for incident throughput, time tracking, filtering, new chart types, time and date ranges, and reporting on custom fields.
Each update improves service management operations, allowing Samanage users to better see, measure, share, and continuously improve their IT organization and become strategic enterprise leaders. Some of the key highlights of other recent upgrades are:
- New workflow engine and user experience – The new workflow powers the Samanage Service Catalog solution and greatly simplifies the process of creating and editing service catalog items. These changes facilitate editing an existing workflow rather than having to start from scratch. The new workflow engine provides a platform to implement upcoming changes, making Samanage more flexible and enabling future functionality and capabilities with greater speed and efficiency. The Samanage Service Catalog solution does not require any professional services to implement and configure.
- Email customizations – Updated personalization helps drive adoption by service requesters and increases productivity and usability. This feature can be used to modify all system generated and service related emails that align with corporate branding and usage guidelines.
- Native iOS application – Enables administrators and agents with increased visibility into their service interactions, allowing them to stay in touch with their service requesters using their mobile devices. The native iOS application is an addition to the existing native Android application.
Samanage, the service success company, is the most reviewed and highest rated IT service desk solution. We are redefining employee service experiences by empowering organizations to maximize the potential from their most important asset – their people. Samanage’s cloud-based employee service management platform is smart, easy to use, and inspires companies ranging from startups to global market leaders to simplify complex tasks and automate services across their entire organization. With more than 2,000 customers around the world in a variety of vertical markets, our software can be tailored to meet specific service needs.