Samanage Expands SmartStart Implementation Services
SaaS Enterprise Service Management Vendor Offers Customers Guidance and Best Practice Approaches to Implementing and Scaling IT Service and Support
Cary, N.C. — March 2, 2016 — Samanage, provider of the Enterprise Service Management SaaS platform that helps make work life better, announced today the expansion of its Samanage SmartStart services. With exceptional time to value, Samanage is focused on accelerating the deployment of its IT Service Management (ITSM) solution through its implementation and discovery services practice.
“What my team really likes about Samanage is how easy it is to use and how easy it is for us to administer without the need for professional help,” said Tod Kehril, IT Director at Accolade. “We have no developers, yet we do all the administration ourselves — it’s that intuitive and straightforward to use.”
Samanage customers request additional expert assistance for various reasons — for example, ensuring best practices are considered, addressing skills shortages, or assisting in transitioning from an existing legacy solution. As a multi-level service offering, Samanage SmartStart is available to both collaborate and facilitate a customer’s needs from the most basic set up to the more complex, such as creating custom API integrations.
Through the SmartStart program, Samanage works one-on-one with each customer to speed their time to value by facilitating meetings of key stakeholders, developing blueprints for deployment, and closely monitoring the new service desk to ensure it is running optimally.
“Implementing a new enterprise ITSM solution isn’t a daunting process with Samanage,” said Ryan van Biljon, Director of Technical Services at Samanage. “We understand that each customer’s needs are unique, and not every customer can stop what they are doing to implement a new solution, no matter how easy it is said to be. The goal of Samanage SmartStart is to make life easier for IT teams to transition from their legacy, on-premise ITSM solution to a cloud-based, enterprise-ready service and support solution. We believe Samanage SmartStart brings a positive view to the way businesses implement service desk software.”
The Samanage SmartStart framework focuses on moving ITSM strategic initiatives forward through well-established best practices that enhance the delivery of the new service in a compressed timeframe. With Samanage, the real business value is felt in days, not weeks or months.
To learn more about Samanage SmartStart Implementation services, call Samanage at 1-888-250-8971 or contact a Samanage Customer Success Manager.
Samanage, the service success company, is the most reviewed and highest rated IT service desk solution. We are redefining employee service experiences by empowering organizations to maximize the potential from their most important asset – their people. Samanage’s cloud-based employee service management platform is smart, easy to use, and inspires companies ranging from startups to global market leaders to simplify complex tasks and automate services across their entire organization. With more than 2,000 customers around the world in a variety of vertical markets, our software can be tailored to meet specific service needs.