Samanage Innovates Enterprise Service Management Market with New Service Task Capability
Provides the Only User-Friendly Capability to Expand Service Management to All Departments Across the Organization
CARY, NC — July 14, 2016 — Samanage, a SaaS service management company, announced today it’s new Service Task capability offered as a part of the service management solution. The new Service Task capability is designed to improve the service delivery experience. Service Task provides an optimized experience in a single service portal, giving service providers within an organization the ability to manage all tasks and approval requests.
As the demand for more efficient service delivery grows across all organizations, delivery processes often require many participants, including both technical and non-technical resources. To better serve growing and evolving service management needs, Samanage created the Service Task capability to help customers manage tasks and approvals through an intuitive interface and cost-effective licensing model, allowing end users to manage and collaborate on pending service delivery work.
“On the market today, many IT service management software solutions prevent users from having a streamlined view of individual tasks and approval requests, leaving service delivery participants struggling to understand and manage service delivery activity,” said Steve Stover, VP of Product Management at Samanage. “The Samanage Service Task capability allows internal service providers across all functions to create efficiency and higher customer satisfaction, while driving more agility in service delivery. The single solution for all users makes it significantly easier to complete service delivery work and collaborate across the enterprise.”
Samanage Service Task changes the industry’s concept of self-service portal to a service portal that serves the needs of the enterprise by service consumers and providers. To further support this change in the industry, Samanage will now offer a specific licensing and simplified experience for the users who need to manage tasks and approvals.
For more information about Samanage Service Task, click here.
Samanage, the service success company, is the most reviewed and highest rated IT service desk solution. We are redefining employee service experiences by empowering organizations to maximize the potential from their most important asset – their people. Samanage’s cloud-based employee service management platform is smart, easy to use, and inspires companies ranging from startups to global market leaders to simplify complex tasks and automate services across their entire organization. With more than 2,000 customers around the world in a variety of vertical markets, our software can be tailored to meet specific service needs.