Samanage to Introduce New Voice Innovations for Service Management
Voice-Based Service Desk Assistant and Enhanced CMDB Deliver a Modern Service Experience
SAN FRANCISCO — November 3, 2017 — Samanage, a Service Success Company, announced today a set of new product innovations that are designed to change the face of service management and complement their current ITSM solution. With the addition of Samanage Voice and Samanage CMDB for Salesforce, the company will offer Dreamforce 2017 attendees a glimpse into how Samanage is redefining the future of service management with these new innovations fueled by smart technologies, such as natural language processing (NLP) and artificial intelligence (AI).
Built on the Salesforce Platform, Samanage CMDB is a purpose-built, self-maintaining CMDB on Salesforce Service Cloud, fueled by AI to support all things service. With Samanage CMDB for Salesforce, customers can better understand the relationships and dependencies between different configuration items (CI) of their business and IT services without the maintenance burden and inaccuracies found in legacy CMDB options. Samanage CMDB for Salesforce is tightly integrated with Samanage Service Desk for Salesforce, supporting use cases such as change impact analysis and business service management.
Samanage Voice is a smart, voice-based assistant for service management, designed to provide a new type of interface for employees to communicate with their service providers in the organization and provide more efficient service experiences everywhere customers work, at a cost-effective scale. Samanage Voice is using Google Assistant to communicate with Samanage Service Desk for Salesforce and check on status of service requests and submit new service requests. Dreamforce 2017 attendees can observe how voice-based conversational will help facilitate internal service interactions for employees, customers, field support and service management all within Salesforce Service Cloud.
Comments on the News
- “Samanage for Salesforce has combined service management with customer relationship management, empowering customers to deliver excellent services from end to end. These additional product innovations will further improve the user experience and better map the relationships and dependencies between business and IT services,” said Steve Stover, VP of Product and Alliances, Samanage. “The future of voice-based, conversational AI for assistance can be applied to many roles in the organization.”
- “Service management is about to enter into new territory and push the boundaries of what anyone thought possible. The new technologies we will be introducing at Dreamforce are an exciting preview of where internal services are headed,” said Doron Gordon, founder and CEO, Samanage. “Samanage is delivering service success by equipping organizations to increase service delivery, speed, and collaboration in ways that help them get more work done”
Samanage at Dreamforce 2017
Samanage is a gold sponsor at Dreamforce 2017, the most inspiring technology event of the year and the world’s largest gathering of Trailblazers. Samanage is exhibiting at booth 1534 in the Dreamforce Customer Success Expo, and offering demos of Samanage for Salesforce, Samanage Voice for Salesforce and Samanage CMDB for Salesforce in both the Service Cloud Lodge and Expo Hall.
Samanage is also a co-sponsor of the WalkMe Dreamforce party on Monday, November 6 from 8 p.m. to 12 a.m. at Temple Night Club. The party will give attendees an exclusive opportunity to kick the week off networking with executives and other Dreamforce 2017 attendees.
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Samanage, the service success company, is the most reviewed and highest rated IT service desk solution. We are redefining employee service experiences by empowering organizations to maximize the potential from their most important asset – their people. Samanage’s cloud-based employee service management platform is smart, easy to use, and inspires companies ranging from startups to global market leaders to simplify complex tasks and automate services across their entire organization. With more than 2,000 customers around the world in a variety of vertical markets, our software can be tailored to meet specific service needs.