Samanage Launches Enhanced Service Desk Integration with Atlassian’s JIRA
Organizations Using JIRA Bug Tracking Can Now Benefit From Samanage IT Service Management Solution to Drive Greater Efficiency
CARY, NC — February 28, 2017 — Samanage, the Service Success Company, has introduced enhanced integration capabilities for Samanage IT Service Desk with Atlassian’s JIRA Software Cloud, an issue tracking and project management tool for software development.
Many organizations rely on Samanage IT Service Desk to manage their IT and service-related issues, while also using tools such as JIRA to help them track and manage software defects along with project management. Prior to this new integration, software issues that were identified by customers required manual investigation on a one-to-one basis by valuable engineering resources.
Samanage created this enhanced integration whereby incidents or service requests that require engineering support can be initially captured in Samanage and then escalated to engineering teams using JIRA. Once escalated, this critical information is automatically synchronized with a specific JIRA issue, passing along all relevant details, including who submitted the ticket and the JIRA issue type, where it can then be resolved by the appropriate team.
“Helping our customers deliver the best service experience is our goal. The integration between Samanage Service Desk and JIRA enables an unmatched service management experience by connecting these two valuable solutions,” said Steve Stover, vice president of products at Samanage. “Support and Engineering teams can now more easily collaborate, increase efficiency, and ensure customer satisfaction without ever leaving the solutions that they rely on every day.”
Samanage continuously provides integrations with popular third-party applications, like JIRA, to help businesses run more efficiently while increasing reliability. For more details about our integrations with over 200 popular tools and applications, such as Slack, Google Apps, Microsoft Active Directory, OneLogin, and more, please visit https://www.samanage.com/products/professional/features/integrations/.
For more information about Samanage, please visit https://www.samanage.com/.
Samanage, the service success company, is the most reviewed and highest rated IT service desk solution. We are redefining employee service experiences by empowering organizations to maximize the potential from their most important asset – their people. Samanage’s cloud-based employee service management platform is smart, easy to use, and inspires companies ranging from startups to global market leaders to simplify complex tasks and automate services across their entire organization. With more than 2,000 customers around the world in a variety of vertical markets, our software can be tailored to meet specific service needs.