Samanage Launches “Samanage Labs,” Integrates Slack to Streamline Customer Communication
SaaS Enterprise Service Management Vendor Creates Direct Access for Customers to Pilot Features as Part of Agile Development
Cary, N.C. — January 28, 2016 — Samanage, the provider of the SaaS enterprise service management platform built to help organizations make work life better, today announced the launch of Samanage Labs and its integration with Slack.
With more than a thousand new product updates and features launched in 2015 alone, Samanage Labs was created to give customers the opportunity to test new features and functionality changes before updates are made live, and enable customers to directly play a significant role in the company’s agile product development.
Additionally, the Samanage platform now comes fully integrated with Slack, a real-time messaging application, which allows Samanage customers to receive notifications about new incidents, tickets and SLA breaches on an organization’s Slack account. Instead of living in a world of emails, the native integration with Slack connects Samanage users to the tools they regularly use, avoiding a constant switch between applications.
“From releasing product updates to better serve our clients, to enabling users to effectively work on preferred communication platforms like Slack — we know the way people work is changing and we’re dedicated to making work life better with smarter technology,” said Steve Stover, VP Product Management at Samanage. “By launching Samanage Labs and integrating with Slack, we help customers confidently stay one step ahead and work smarter, not harder.”
Samanage has also introduced the following updates to its platform to provide customers with even greater visibility:
- Reporting for Problems, Changes and Releases: The creation of visually detailed reports for problems, changes and releases allows users to quickly tailor reporting to their specific needs and schedule delivery of these reports.
- Filters and Reports for Service Level Management Setup: A breached SLA is the quickest way for an organization’s internal customers to lose faith in IT’s ability. Now Samanage administrators can easily add new filters and create reports to monitor specific SLAs.
- Purchase Order Management: This module enables Samanage customers with the agility and ease of use to create, manage and track a purchase order through an approvals lifecycle.
- New Email Templates: Requiring a professional and sophisticated look and feel, emails sent from the Samanage Service Desk are another key way for service providers to communicate with their customers. With the new templates, Samanage aims to improve the readability of notification emails, to ensure information reaches customers in the best possible manner.
“Overall, we want to give customers greater confidence in IT service management and make work life better for every employee at an organization,” said Stover. “Agility is built into everything we do, including how we develop our SaaS platform, and we hope this approach further builds on the exceptional customer experience that sets us apart from other providers in our market.”
Samanage, the service success company, is the most reviewed and highest rated IT service desk solution. We are redefining employee service experiences by empowering organizations to maximize the potential from their most important asset – their people. Samanage’s cloud-based employee service management platform is smart, easy to use, and inspires companies ranging from startups to global market leaders to simplify complex tasks and automate services across their entire organization. With more than 2,000 customers around the world in a variety of vertical markets, our software can be tailored to meet specific service needs.