Samanage Named A Top Help Desk Software by Software Advice
Samanage Ranked as Leader in FrontRunners Quadrant Per Gartner-Owned Review Site
CARY, NC — February 3, 2017 — Samanage, the Service Success Company, ranked as a Leader on the Software Advice™ FrontRunners quadrant for help desk software. Within the quadrant, Samanage is named one of the top three highest-rated solutions in the industry, offering the highest value and capability in that market.
The FrontRunners quadrant is powered by Gartner methodology and based primarily on user reviews across Gartner Digital Markets. As a Gartner Company, the Software Advice FrontRunners analysis is a data-driven assessment identifying products in the Help Desk Software software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users.
To date, Samanage has received 245 reviews and averages a 4.5 out of 5 star-rating on Software Advice. Of the products in the FrontRunners quadrant, Samange has the second highest number of total user reviews submitted. Reviewers assess help desk software based on ease of use, functionality, product quality, customer support and value for money.
“This recognition as one of the foremost help desk software solutions in our industry is a great confirmation that we are delivering on our promise as the Service Success company,” said Doron Gordon, founder & CEO of Samanage. “We are honored that of the hundreds of reviewers who have rated Samanage, more than 90 percent would recommend us. We greatly appreciate the reviewers who help us continually improve and innovate.”
FrontRunners scores and graphics are derived from individual end-user reviews based on their own experiences, vendor-supplied information and publicly available product information; they do not represent the views of Gartner or its affiliates.
Samanage, the service success company, is the most reviewed and highest rated IT service desk solution. We are redefining employee service experiences by empowering organizations to maximize the potential from their most important asset – their people. Samanage’s cloud-based employee service management platform is smart, easy to use, and inspires companies ranging from startups to global market leaders to simplify complex tasks and automate services across their entire organization. With more than 2,000 customers around the world in a variety of vertical markets, our software can be tailored to meet specific service needs.