Samanage Receives High “Satisfied” Rating on Gartner’s Peer Insights for IT Service and Support Management Tools
Samanage Service Management Solution Receives Over 100 Customer Reviews, Achieves Top Rating
CARY, NC — August 26, 2016 — Samanage, an Enterprise Service Management company, received a high “satisfied” rating on Gartner Peer Insights for IT Service and Support Management tools. Samanage received over 100 reviews from customers using the IT service desk software solution with an average rating of 4.6 out of 5 as of August 25, 2016.
Gartner Peer Insights offers detailed perspectives for every phase of the IT lifecycle – from evaluation and implementation to service and support. The review site complements the in-depth, unbiased insights provided by Gartner research with firsthand experiences from IT professionals who have chosen and implemented a wide range of solutions.
Samanage customers from different countries, industries, and sizes shared their Samanage experience on Gartner Peer Insights, touting not only the effectiveness and efficiency that the product brings to their service organization, but the service they received from the Samanage team:
- “Samanage combines all the needs together in one easy to use SaaS tool and is supported by a company that actively listens to recommendations and requests, and acts on them.” – Company in Manufacturing Industry (reviewed Aug 10, 2016)
- “Wow. From day one with Samanage, our expectations have been exceeded. Every step of the process has been simply fantastic.” – Company in Services Industry (reviewed Aug 5, 2016)
- “Samanage has proven to be a true partner and not just a vendor. They were incredibly engaged throughout the sales and implementation cycle, working through various options and configurations with us to establish the best matching, the most cost effective configuration for our needs.” – Company in Services Industry (reviewed Aug 4, 2016)
”Review sites such as Gartner Peer Insights are quickly becoming the new way for enterprise software buyers to discover, evaluate, and benchmark enterprise software solutions,” said Doron Gordon, Founder and CEO of Samanage. “Receiving a ‘high’ satisfied rating on Gartner’s Peer Insights, we feel is incredible exposure for our product, but it means even more to us that we were able to maintain an average score of 4.6 out of 5 –– which we believe is evidence that our customers have enjoyed a unique and exceptional service experience, and are also willing to take action to share details on it.”
Gartner Peer Insights Disclaimer
Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences, and do not represent the views of Gartner or its affiliates.
Samanage, the service success company, is the most reviewed and highest rated IT service desk solution. We are redefining employee service experiences by empowering organizations to maximize the potential from their most important asset – their people. Samanage’s cloud-based employee service management platform is smart, easy to use, and inspires companies ranging from startups to global market leaders to simplify complex tasks and automate services across their entire organization. With more than 2,000 customers around the world in a variety of vertical markets, our software can be tailored to meet specific service needs.